What are the responsibilities and job description for the Desktop Engineer L1 position at Iron Systems, Inc?
Minimum Experience: 4-6 Years
Responsibilities
Role and Responsibilities:
Responsibilities
Role and Responsibilities:
- Experience in providing VIP support and soft skills to handle users.
- Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
- Conscious & adhere to information & data security/compliance.
- Perform onsite updates, configuration changes, or software installations and security patches.
- Meet PC refresh targets and OS build PCs for new joiners.
- Meet 100% SLA for Incidents and Service Requests
- Manage, maintain, and protect customers’ physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to authorized users.
- Provide technical support for Teams meeting rooms.
- Excellent troubleshooting skills on Desktops, Laptops, Windows operating systems, and hardware issues.
- Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of network issues.
- Excellent listening skills & ability to communicate in English.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Coordination with the offshore team and third-party vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend/after business hours.
- Participate in weekly/monthly customer meetings and provide activity reports.
- Interest in working in a brewery (Production) environment with personal protective equipment (PPE)
- Good understanding of Incident & request ticket handling
- ServiceNow or similar ticketing tool.