What are the responsibilities and job description for the Desktop Engineer L1 position at Iron Systems, Inc?
- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
- Responding to client support requests.
- Troubleshooting hardware and software issue on laptops, desktops, workstations etc. and maintain optimum performance.
- Address customer requests for installation, configuration, test, maintenance of hardware and software components.
- Support root cause analysis of equipment problems and provide effective diagnosis.
- Respond to customer requests via phone and e-mail in a timely and accurate manner.
- Installing and upgrading operating systems and computer software. Visiting the client’s desk when needed.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Support the users with how-to issues.
- Audio video smart hand support.
- Completing job reports and ordering supplies using client provided tools.