What are the responsibilities and job description for the Desktop Support Engineer position at Brainotech IT solutions?
Brainotech IT Solutions is a global IT services and managed infrastructure company delivering enterprise technology solutions worldwide. We support organizations through onsite field engineering, IT infrastructure services, and managed support across multiple countries.
Freelance Desktop Support Engineer (Level 1) – Dispatch Based
Engagement Type
- Freelance / Independent Contractor
- Dispatch-Based Assignments
- Onsite Support
- Scheduled Support: Every Tuesday and Thursday (Full Day), with additional assignments based on project requirements.
Role Overview
We are seeking a customer-focused Desktop Support Engineer to provide onsite Level 1 IT support for end users. The engineer will be responsible for desktop support, hardware installation, troubleshooting, and basic server room activities while ensuring excellent customer service during face-to-face interactions.
Key ResponsibilitiesEnd User Support
- Provide face-to-face technical support for end users.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Install and configure operating systems and business applications.
- Support Microsoft 365, Outlook, Teams, and Office applications.
- Troubleshoot hardware and software issues.
Infrastructure Support
- Perform basic server room support activities.
- Rack and stack servers and network equipment.
- Provide remote hands support for infrastructure teams.
- Perform basic cabling activities and patching.
- Assist with physical installation and replacement of IT equipment.
Network Support
- Troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
- Troubleshoot network printers and peripheral devices.
- Escalate advanced networking issues when necessary.
User Administration
- Perform Active Directory user account management.
- Password resets and account unlocks.
- Basic asset management and inventory updates.
Service Delivery
- Update tickets accurately using ticketing tools.
- Maintain documentation of completed onsite work.
- Follow customer procedures and SLA requirements.
- Provide VIP user support when required.
Required Skills
- PC and Laptop Installation
- Hardware & Software Installation
- Active Directory Administration
- Microsoft 365 & Outlook Troubleshooting
- LAN/WAN/Wi-Fi Troubleshooting
- Network Printer Support
- Ticketing Systems
- Asset Management
- Rack and Stack
- Remote Hands Support
- Basic Cabling Knowledge
- Excellent Face-to-Face Customer Support
Preferred Experience
- 1–3 years of desktop support experience
- Experience working in enterprise IT environments
- Experience providing onsite field support
- Strong communication and customer service skills
Application Question(s):
- This is a freelance, dispatch-based onsite role with scheduled support every Tuesday and Thursday (full day each week). Are you comfortable working under this engagement model?
- What are your salary expectations for this freelance assignment?
- Are you currently based in or near Sidney OH USA?
Work Location: In person