Desktop Support Specialist

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner. We are looking for a Desktop Support Specialist to join our team. This position has room and intent for growth within the company. ETS provides clear paths for advancement into higher level roles. We have a unique culture and positive working atmosphere, where all team members grow professionally through collaboration and teamwork.

Responsibilities

• Work assigned user account and workstation tickets following ETS process and procedures.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Work to load OS through imaging workstation systems.
• Collaborate with Desktop Support team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems.
• Onsite - Ensure that desktop connections, such as network jacks, VPN, etc. are in proper working order.
• If necessary, work with third-party support and PC equipment vendors.
• Document and record time for all actions taken when working or resolving customer issues in the RMM system.
• Create and update internal documentation to provide the most up-to-date information.
• Complete other duties as assigned.

Essential Skills

• Effectively communicate with clients and ETS team members. Communication is key to our success. • Be innovative and consultative when collaborating with clients. The value of ETS comes not only from solving the client’s issues but helping to avoid reoccurring issues.

• Follow ETS policies, procedures, and service delivery expectations to ensure consistency.

• Collaborate with team members on projects and issues as necessary. Provide and receive training as necessary.

Expectations & Professional Growth

• Work scheduled hours Monday through Friday 8:00AM – 5:00 PM, with after-hours support and project tasks as needed. Schedule flexibility will be provided as determined by manager for after-hours tasks.

• It is expected you will continue to grow as team member through continued education (certification plan), research and study, and interaction with other professionals and leaders.

• In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary.

Desired Educational, Training Requirements, & Length of Experience

• It is desired you have a minimum of an associate degree in a related technical field.
• There are company specified certifications you must achieve to be in this position.
• Having 3 – 6 months of experience in a related technical role is preferred.
• This position requires you to complete process and technical training during your first 30 days.
• These requirements involve shadowing team members, client communication expectations, and specific technical skills/knowledge. This will be outlined in your onboarding schedule.
• Technical skills and knowledge involve but are not limited to, active directory, email configuration, OS and software installation/troubleshooting, and basic networking

What is in it for you?

We offer a competitive total rewards program that includes:

• An executive team that cares about you and your career growth

• Competitive Health Insurance package

• Dental & Vision insurance

• Competitive PTO and flexible work schedule

• Retirement plan (401K) with company match

Purpose Statement and Core Values

Purpose Statement - Reshape the experience for clients and team members.

Core Values

• Continued Growth: ETS places a strong focus on each team member continually growing both professionally and personally.

• Honest Communication: ETS places a strong focus on consistent and honest communication between all team members and clients.

• Deliver “Wow” through Service: ETS provides Stress Free IT managed services, which promises an experience that goes above and beyond our clients’ expectations.

• Honor your commitments: ETS team members are expected to honor their commitments to our clients and company.

• Respect and Serve Others: ETS is founded on biblical based principles and places a strong focus on team members serving others and giving back to our community.

• Innovation: ETS places a strong focus on continuously improving how we think, work, and deliver solutions by embracing creativity, new technologies, and better ways to serve our clients and team members.