What are the responsibilities and job description for the Scheduling Director position at Iris Medical Group?
Job Requisition: Scheduling Director
Iris Medical Group (IMG)
Location: Brentwood, TN
Position Type: Full-Time
Compensation: Salary negotiable, based on experience and qualifications
Position Summary
Iris Medical Group is seeking an experienced and highly capable Scheduling Director to lead our rapidly growing scheduling and patient access operations. This individual will oversee all daily scheduling activities across multiple service lines and geographic regions, ensuring accuracy, timeliness, and exceptional patient experience. The ideal candidate will be a strong leader, highly resourceful, adept at multitasking, and capable of building a high-performing team to support IMG?s continued expansion across Tennessee, Kentucky, Alabama, and beyond.
This role is critical to operational success and requires strategic thinking, excellent communication skills, and the ability to manage complex workflows in a fast-paced healthcare environment.
Key Responsibilities
Direct and oversee all scheduling operations for in-home primary care, wound care, behavioral health, and mobile services.
Lead, train, mentor, and evaluate the scheduling team to ensure high performance and accountability.
Develop and maintain standardized scheduling workflows, policies, and KPIs across markets.
Optimize provider schedules for efficiency, geographic alignment, and productivity.
Oversee daily management of scheduling requests, urgent scheduling needs, cancellations, and rescheduling.
Ensure timely communication with patients, providers, home health partners, and referring facilities.
Utilize EMR, scheduling software, and internal dashboards to track performance and operational metrics.
Collaborate with clinical leadership to align scheduling practices with capacity, demand, and patient acuity.
Lead initiatives to improve patient access, reduce no-shows, and streamline internal processes.
Troubleshoot complex scheduling issues and serve as escalation point for staff and providers.
Support workforce planning, including staffing forecasts and scheduling team growth.
Ensure compliance with internal policies, payer requirements, and service-line-specific operational expectations.
Required Qualifications
Minimum 3 years of experience in healthcare scheduling, patient access, care coordination, or related operational role.
Demonstrated leadership experience (team lead, supervisor, or manager).
Proven ability to multitask, prioritize, and manage complex workflows under pressure.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal skills with ability to work cross-functionally.
Proficiency with EMR systems, scheduling platforms, and Microsoft Office/Google Suite.
Preferred Qualifications
Experience working in home-based care, mobile services, or multi-market healthcare organizations.
Background in fast-paced, rapidly growing healthcare environments.
Demonstrated process improvement or workflow development experience.
Compensation & Benefits
Salary: Negotiable, based on experience and leadership capability.
Eligibility for full benefits package including medical/dental/vision, PTO, and other IMG employee benefits.
Opportunity for career advancement as IMG expands regionally and nationally