Innovation and AI Manager

Position Summary
IRI is seeking an organized, operationally focused, and forward-thinking Innovation and AI Manager to support the organization’s growing AI and operational innovation initiatives. This role will help standardize, coordinate, and support the responsible use of AI across departments including Human Resources, Finance, Compliance, Quality Assurance, Program Operations, and Administrative Services.

The Innovation and AI Manager will work directly with executive leadership and serve as the operational lead for day-to-day AI coordination, implementation support, training, documentation, governance tracking, and workflow standardization. This is not a highly technical engineering role. Instead, the position is focused on practical implementation, project coordination, staff support, and operational integration of AI tools into business processes.

This position is ideal for a candidate with strong project management, organizational, training, and operational skills who is interested in emerging technology and process improvement within a mission-driven nonprofit environment.

Reporting Structure

Reports to: CFO/Chief Human Resources Officer (Executive Sponsor for AI Initiatives)

Works closely with:

• Executive Leadership
• HR
• Finance
• QA & Compliance
• Residential Operations
• Administrative Services
• AI Committee

Core Responsibilities
AI Program Coordination

• Coordinate organization-wide AI initiatives and projects
• Help implement and maintain standardized AI practices across departments
• Track AI-related projects, pilots, and operational initiatives
• Maintain implementation timelines, status updates, and follow-up items
• Assist leadership with rollout planning and project execution
• Workflow & Operational Support
• Help departments identify repetitive or administrative processes that can be improved using AI
• Assist in creating standardized AI workflows, templates, and prompt libraries
• Support development of department-specific AI tools and resources
• Organize and maintain AI documentation, guides, and knowledge resources
• Training & Staff Support
• Coordinate AI trainings and educational sessions
• Create user-friendly guides, SOPs, and training materials
• Provide day-to-day support to staff using approved AI tools
• Help reinforce organizational AI policies and best practices
• Support onboarding of staff into approved AI platforms
• Governance & Compliance Support
• Assist with monitoring compliance with organizational AI policies
• Help maintain AI usage documentation and governance records
• Track approved and restricted use cases
• Support leadership in maintaining responsible and secure AI practices
• Research & Continuous Improvement
• Stay informed on practical AI tools and operational use cases
• Research low-risk AI applications relevant to nonprofit and healthcare environments
• Assist leadership in evaluating tools and identifying process improvement opportunities

Qualifications
Education-Bachelor’s degree preferred in one of the following areas:

• Business Administration
• Operations Management
• Organizational Leadership
• Information Systems
• Healthcare Administration
• Human Resources
• Project Management
• Related field

Equivalent experience may be considered.

Experience
Preferred Qualifications

• 2–5 years of project coordination, operations, administrative management, or process improvement experience
• Strong organizational and documentation skills
• Experience coordinating cross-functional projects
• Excellent written and verbal communication skills
• Strong Microsoft Office and/or Google Workspace skills
• Comfortable learning and using AI platforms such as:
• ChatGPT
• Microsoft Copilot
• Google Gemini
• Other productivity-based AI tools
• Strongly Preferred
• Experience in nonprofit, healthcare, OPWDD, compliance, or human services environments
• Experience creating training materials or conducting staff trainings
• Experience with workflow/process improvement initiatives
• Interest in operational innovation and emerging technologies

Ideal Candidate Profile

The ideal candidate is:

• highly organized,
• proactive,
• detail-oriented,
• operationally minded,
• comfortable coordinating multiple projects,
• and excited about practical AI implementation.

This person does not need to be a programmer or software engineer but should be comfortable learning technology quickly and helping others adopt new tools responsibly.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Project coordination: 2 years (Preferred)
• AI Tools: 2 years (Preferred)

Work Location: In person

Salary : $65,000 - $80,000