What are the responsibilities and job description for the Customer Support Specialist position at IP Corporation?
Customer Support Specialist
8:00 - 4:30 Onsite
What is IP Corporation?
IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.
Our operating companies—Interplastic Corporation, North American Composites, HK Research, and Molding Products—work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.
What is a Customer Support Specialist?
The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.
What You Can Expect to Do as a Customer Support Specialist:
- Manage customer inquiries related to orders, products, pricing, and delivery timelines
- Process and support customer orders with accuracy and attention to detail
- Coordinate with internal teams to ensure timely and complete order fulfillment
- Monitor order status and communicate updates to customers proactively
- Resolve order discrepancies, billing issues, and service-related concerns
- Maintain accurate customer and order data within ERP and CRM systems
- Support documentation and recordkeeping related to customer interactions
- Identify opportunities to improve processes and enhance customer experience
- Escalate complex issues to senior team members or leadership as needed
What We Are Looking For in a Customer Support Specialist:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2–4 years of experience in customer support, customer service, or a related role (manufacturing or distribution preferred)
- Experience working with ERP and/or CRM systems (SAP, Oracle, Salesforce, or similar)
- Strong communication and interpersonal skills
- Strong attention to detail and organizational skills
- Problem-solving mindset with the ability to resolve issues effectively
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work both independently and as part of a team
Why Join IP Corporation?
- Be part of a stable, privately held organization with long-term market presence
- Competitive benefits including medical, dental, vision, generous PTO, and 401(k) with company match
- Opportunity to grow and develop within a collaborative, values-driven organization
IP Corporation are Equal Opportunity Employers.
We encourage diversity in the workplace and are committed to creating an inclusive environment for all employees.
Salary : $24 - $27