What are the responsibilities and job description for the IT Tier 2 Helpdesk Support (Alpharetta) position at InVeris?
At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.
InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.
We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.
Overview
We are seeking a reliable and customer-focused IT Helpdesk Tier 2 Support Technician to provide frontline technical support to end users. This role is responsible for supporting Microsoft environments, end-user devices, and core IT services to ensure smooth daily operations.
Key Responsibilities
www.inveristraining.com
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
InVeris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human Resources at ITS-HumanResources@inveristraining.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.
We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.
Overview
We are seeking a reliable and customer-focused IT Helpdesk Tier 2 Support Technician to provide frontline technical support to end users. This role is responsible for supporting Microsoft environments, end-user devices, and core IT services to ensure smooth daily operations.
Key Responsibilities
- Provide Tier 1–2 technical support for desktops, laptops, and mobile devices
- Administer and support Microsoft 365 (user accounts, licenses, email, Teams, OneDrive)
- Install, configure, and troubleshoot Microsoft Windows operating systems
- Support mobile phones and tablets (iOS and Android), including setup, troubleshooting, and security policies
- Manage Active Directory user accounts, group memberships, access rights, and password resets
- Troubleshoot hardware, software, and connectivity issues and escalate as needed
- Document issues, resolutions, and procedures within the ticketing system
- Deliver responsive, professional customer service to internal users
- Experience administering Microsoft 365 / Office 365
- Strong experience installing and configuring Microsoft Windows operating systems
- Hands-on experience supporting mobile devices (iOS and Android)
- Working knowledge of Active Directory, including user access and permissions
- Strong troubleshooting and communication skills
- Ability to work independently and manage multiple support requests
- Experience with ticketing systems and remote support tools
- Basic networking knowledge (DNS, DHCP, VPN)
- Prior helpdesk or desktop support experience
www.inveristraining.com
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
InVeris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human Resources at ITS-HumanResources@inveristraining.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.