Technical Support Specialist

Job Title:- IT Asset Management Analyst I

Location:- Topeka, KS

Job description

Key Responsibilities

• IT Asset & Warehouse Operations (Primary Function)
• Manage all daily warehouse operations for IT hardware, including receiving, shipping, storage, staging, and physical inventory.
• Asset tag, document, and maintain accurate records of all IT equipment using IT Asset Management tools such as ServiceNow.
• Reconcile purchase orders, verify shipment counts and condition, and escalate discrepancies when needed.
• Coordinate hardware distribution and asset returns for IT teams and end users.
• Support hardware procurement activities and maintain stock levels of standard devices and accessories.
• Perform scheduled weekly deliveries and pickups of IT hardware and accessories to company locations using a company-provided vehicle, ensuring secure transport and documented chain-of-custody.
• Maintain chain-of-custody documentation and follow NERC/CIP requirements for secure handling, transport, and tracking of assets.
• Device Preparation & Technical Support
• Perform basic troubleshooting of laptops, desktops, and peripherals before escalating to workstation or endpoint support teams.
• Validate device readiness and ensure quality before releasing hardware to end users.
• Support user device replacements, swaps, and lifecycle refresh activities.
• Coordinate warranty repair and RMA activities with hardware vendors and manufacturers.
• Data Disposition, Compliance & Lifecycle Tracking
• Perform secure data wipes, drive destruction, and end-of-life asset handling in compliance with NERC/CIP and internal security standards.
• Document disposition steps and maintain audit-ready lifecycle records within ServiceNow or approved asset systems.
• Ensure awareness of internal control processes and SOX-related asset handling guidelines.
• Process Improvement, Documentation & Collaboration
• Maintain and update standard operating procedures for IT asset handling and warehouse operations.
• Assist in developing efficient workflows to optimize inventory accuracy, deployment speed, and data quality.
• Collaborate with workstation, network, security, procurement, and IT Asset Management teams to support enterprise hardware standards and refresh cycles.

Key Attributes

• Ability to work independently or as part of a team with minimal supervision.
• Ability to prioritize system-generated (ServiceNow) tasks based on criticality and meet deadlines.
• Self-motivated; detail- and goal-oriented with an innovative mindset.
• Strong communication and presentation skills.
• Experience applying IT data analysis techniques using Excel, PeopleSoft, and ServiceNow.
• Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries.
• Must be reliable, accountable, and flexible.