Front Office Leader Job

Front Office Leader – Be the Heart of Our Patient Experience!

As a Front Office Leader, you’ll play a vital role in ensuring a welcoming and efficient experience for both patients and staff. this position will oversee the front office operations at our Frisco West (Legacy & Main) and Prosper locations. Your ability to lead with confidence, analyze information effectively, and stay open to different perspectives will make a real impact.

We’re looking for someone who can motivate and inspire their team while keeping operations running smoothly. A friendly, professional demeanor is essential, as well as the ability to multi-task in a fast-paced environment.

If you thrive on leadership, love creating positive experiences, and can juggle multiple responsibilities with ease, this is the perfect role for you!

Responsibilities

POSITION RESPONSIBILITIES

• Influence and lead based on Servant Leadership Principles
• Maintain an appropriate office environment that is friendly and respectful
• Follow all HIPAA policies and procedures
• Provide administrative support to Leadership – both executive and departmental
• Prioritize and/or delegate tasks assigned by members of Leadership and execute assignments in a timely manner
• Support clinical leadership team with day-to-day requests and issues
• Create and maintain a variety of reports
• Vendor management and follow up for facility, including phones, fax machines and computer issues
• Review contracts with outside vendors and review contracts prior to any renewal period begins
• Oversee maintenance and update facility reference binders and online records
• Oversee distribution of Weekly Communication Updates
• Assist in establishing office policies and procedures
• Supervision and selection of supply orders and office equipment
• Manage operation of front office, including working one 8-hour front office shift per week.
• Oversee hiring and termination of front office leads/leaders
• Oversee hiring and termination of front office staff in conjunction with front office leads/leaders
• Oversee scheduling, payroll and time clock supervision of front office leads/leaders
• Perform reviews and performance improvement plans for front office lead/leaders
• Coordinate training of front office procedures for all overnight clinical staff in conjunction with front office leads/leaders
• Oversee the coordination of phone training for all staff
• Other duties as assigned

Skills & Qualifications

COMPETENCIES

• Patient/Client Focus.
• Ethical Conduct.
• Leadership.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Time Management.
• Exceptional Communication Skills.

REQUIRED EDUCATION
High school diploma or general education degree (GED).