IT Service Desk Administrator (Contractor)

We are seeking a contract IT Service Desk Administrator who will maintain and support our IT environment across the Laitram companies. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network, and related infrastructure in the global environment.

The ideal candidate will be an inquisitive, technical-minded individual with a positive mindset, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and our end users to identify issues in our environment and provide or facilitate a resolution.

This is a contract position and is in the Baltimore region. They will report to the IT-Service and Support Supervisor. The hours will be between 8 am and 5 pm EST.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20 countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

• Responsible for technical break/fix support of all IT systems
• Responsible for the deployment of end-user IT systems, hardware, and software
• Interface and maintain effective communication with business users and other global IT team members when resolving incidents and fulfilling requests
• Identify proactive ways to reduce the number of incidents in the environment
• Assist in documentation of IT processes and procedures and maintenance of the Knowledge Base
• Assist with managing regional vendor relationships
• Perform planned system changes and upgrades with minimal impact to business operations which may require after hours or weekend work

• Bachelor’s degree in appropriate field of study or 3 years work experience in a help desk setting
• Ability to multi-task and prioritize assigned work according to business need and priority
• Flexibility with work schedule and ability to work evenings and weekends
• Self-managed; ability to work well alone and in a global team environment
• Strong analytical skills: ability to perform root cause analysis.
• Excellent written and verbal skills
• Willingness to occasionally work weekends or holidays
• Physically able to lift up to 50 lbs, use ladders, bend, stoop, and operate hand tools.