What are the responsibilities and job description for the Field Service Technician - Bowling Green, KY Region position at Intralox?
Intralox is seeking a Field Service Technician to provide onsite technical support for low tension plastic conveyor belting at customer facilities across the US and Canada. This role involves travel by company vehicle or air, managing work orders, and supporting both planned and emergency service needs.
This person can reside anywhere between Kentucky (Bowling Green, Louisville, Lexington), Tennessee (Knoxville, Chattanooga, Nashville), West Virginia (Charleston) area.
Responsibilities include troubleshooting conveyor systems, assisting with belt installations, and delivering customer training. The ideal candidate has strong mechanical and problem solving skills, excellent communication abilities, and a customer focused, professional approach. You’ll work independently in the field while collaborating closely with internal teams to deliver world class service and identify improvement opportunities.
Primary Responsibilities:
- Deliver onsite services: Provide technical conveyor belting services to customers—primarily food processing plants—across the United States and Canada.
- Travel to customer sites: Drive a company vehicle (up to ~8 hours/500 miles) or fly to more distant locations, depending on need.
- Build customer relationships: Establish credibility and trust through clear communication and consistent delivery of high value services.
- Adapt to changing plans: Maintain an agile mindset and adjust travel and work plans to accommodate short notice, reactive repair requests.
- Support off hours work: Work a substantial number of nights, weekends, and holidays to align with customer maintenance downtime windows.
- Operate service vehicle: Drive a company issued Mercedes Benz 2500 (or similar) high roof cargo van; maintain its professional appearance and safe operation, along with all equipment.
- Perform onsite belting services: Independently execute health checks (PMs), splicing, installation, repairs, troubleshooting, and training (both hands on and via PowerPoint).
- Provide technical solutions: Apply conveyor belting expertise and collaborate with internal resources to develop, communicate, and document solutions in real time and in follow up.
- Handle splicing equipment: Physically splice belts using proprietary equipment weighing 80–180 lbs, transferring it from the van via hydraulic lift gate and cart, and coordinating with customer personnel to position equipment on conveyors (most used unit is 125 lbs).
- Manage work orders end‑to‑end: Plan travel, align details with customers, perform required services, and accurately close out work orders in Microsoft Dynamics.
- Document services: Submit typed reports with photos for each work order using smartphone, tablet, and laptop based software.
- Perform calculations: Occasionally conduct belt performance program calculations.
- Pursue continuous improvement: Relentlessly self evaluate, refine processes, and seek to enhance the quality of service and customer interactions.
Key Attributes
- Strong blend of mechanical and commercial aptitude
- Proactive, clear, and confident communicator
- Capable of lifting and maneuvering splicing equipment (70–125 lbs) often
- Technically proficient and computer literate
- Continuous improvement mindset with agile adaptability
- Strategic thinker with long‑term vision
- Highly organized and methodical in execution
- Collaborative team player with a positive attitude
- Self‑managed, reliable, and consistently punctual
- Customer‑focused with strong service orientation
- Enjoys frequent travel
Travel Expectations
- Approximately 70% travel, averaging 168 field days and about 125 hotel nights per year
- Typical travel segments last less than one week
- Travel volume may increase 1.5–2x during the first year to support onboarding and training
Work Schedule
- Standard hours are Monday–Friday, 8:00 AM–5:00 PM, with frequent requirements to work evenings, weekends, and holidays
- Overtime is not guaranteed and varies based on workload
- Expect an average of 10–15 overtime hours per week, with some weeks at zero and others exceeding 20 hours
Pay Structure
- Hourly position with overtime paid at 1.5x the base rate
Business Expenses
- Business expenses are charged to a company credit card
- Expense reports must be submitted promptly; reimbursements are then used to pay the card balance directly
Requirements:
- High school diploma or equivalent; additional technical or vocational education is a plus
- Minimum of two (2) years of manufacturing, mechanical, or agricultural experience; three (3) years of relevant field service technician experience with comparable travel is preferred
- Strong mechanical aptitude and troubleshooting skills, ideally with exposure to food processing or conveying equipment
- Proven ability to set priorities, coordinate resources, and manage service visits independently from start to finish
- Customer focused mindset with a professional, service oriented approach
- Excellent verbal and written communication skills in English
- Demonstrated ability to interact professionally with both customers and internal teams
- Proficiency with computers and Microsoft applications; experience with Microsoft Dynamics and Co Pilot or other generative AI tools is a plus
- OSHA safety training certification preferred
- Valid driver’s license with a clean driving record
- Ability to independently drive a service van to customer sites, lodging, and airports
- Willingness to travel regionally to customer locations across North America
- No restrictions on travel to Canada; note that certain criminal convictions (e.g., DUI) may affect admissibility—see details at www.canada.ca
- Comfortable with specified travel expectations
- Reasonable proximity to a regional airport (within ~1 hour preferred) for air travel
- Physically capable of lifting up to 125 lbs., climbing ladders, and working in industrial environments
- Must reside within the specified geographic region
About Intralox
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.
Our global workforce of over 3,000 employees in 20 countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Intralox’s benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and other voluntary benefits.
EOE/M/F/Vet/Disabled