Bilingual Client Coordinator- Customer Service

Intouch Med Supply is seeking a bilingual customer service specialist. This position is an integral part of supporting our patients, providers and outside clinical team. At InTouch Med supply we put our patients and providers first in meeting and exceeding their expectations around care and knowledge of their supplies.

What You’ll Do

As a Client Coordinator, you’ll play a vital role in assisting clients, providers, and our internal team with their

medical supply needs. You’ll be the friendly and knowledgeable point of contact for patients, helping them

reorder supplies, process insurance information, and ensure they receive the equipment they need.

Key Responsibilities

• Assist clients in identifying and ordering necessary equipment and supplies, including safe usage and
• maintenance instructions.
• Handle inbound calls for reorders, general questions, and provider support.
• Collect and enter insurance coverage information.
• Answer client questions about products.
• Accurately process reorders, change orders, force-orders, and prescription changes.
• Manage exchanges, swaps, and exceptions with discretion.
• Explain insurance authorization processes and navigate Home Health episode billing situations.
• Perform other duties as assigned to support the client services team.
• Bilingual (Spanish, Cantonese, Russian)

What We’re Looking For

• Demonstrate good verbal and written communication skills.
• Be capable of sound and mature judgment.
• Possess excellent telephone skills and an ability to interact with clients.
• Literate and comfortable using multiple pieces of software and adept at learning new software quickly.

EDUCATION AND EXPERIENCE:

• Minimum one-year call center or sales experience
• High school diploma or equivalent with additional college preferred.
• Prior knowledge of the medical field, with experience in home health care preferred .

Compensation And Benefits

• Competitive hourly wages and overtime opportunities
• This position is onsite full-time in King of Prussia, PA
• Medical, Dental and Vision
• Paid time off & Holidays
• 401k with company match.

About the Organization

InTouch Med Supply is an accredited National supplier of medical supplies that includes urologic catheters, ostomy and wound care products in both the adult and pediatric populations. Removing the traditional challenges associated with at home supply ordering InTouch differentiates itself by putting patients first and partnering with providers and payors for a more seamless care process and approach to eliminate care gaps. After receiving a diagnosis of Multiple Sclerosis in 2018 Founder Lance Marquardt created InTouch to help others overcome the challenges he encountered with his medical care, and to help make obtaining medical supplies easy. The InTouch team has over 150 years of combined healthcare experience and are experts in providing exceptional standards of care. Keeping You Informed, InTouch, and in Control of Your Health.

For more information, visit: https://www.intouchmedsupply.com/careers/

If you have any questions or don't see what you're looking for please feel free to sign up to be notified of future openings or reach out to careers directly at careers@intouchmedsupply.com.

EOE Statement

InTouch Med Supply is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

As an Equal Opportunity Employer, we are open to all talent. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.