Customer Success Manager (Quote and Purchasing Focus)

About Intervala, LLC
 Intervala is a full-service electronics manufacturing services (EMS) provider, delivering high-quality, complex printed circuit board assemblies, cable and harness assemblies, and electromechanical systems. We partner with customers in diverse industries—including industrial, medical, transportation, and defense—to bring innovative products to life. At Intervala, we combine advanced technology, engineering expertise, and a collaborative culture to ensure reliability, flexibility, and exceptional customer service.

About the Role

We are seeking a detail-oriented and customer-focused Customer Success Manager with a strong emphasis on purchasing, quoting, and supplier management for our Aerospace and Defense Segment of business. In this role, you will serve as the primary liaison between our customers, internal teams, and suppliers to support accurate pricing, efficient procurement, and successful order fulfillment.

This position is ideal for someone who enjoys working with cost estimates, vendor relationships, and cross-functional teams while ensuring customers receive timely and reliable service.

Key Responsibilities

Quoting & Costing

• Prepare accurate cost estimates and price quotations for assemblies and services.
• Manage quotes from initial customer request through submission and follow-up.
• Support the RFP through Material Clean process to ensure quotes are complete, accurate, and competitive.
• Prepare, track, and maintain material used for quoting and pricing analysis.
• Leverage historical data and past experience to improve quote accuracy and turnaround time.

Purchasing & Supplier Management

• Procure materials within your assigned segment in a timely and cost-effective manner.
• Build, develop, and maintain strong supplier relationships.
• Negotiate pricing, lead times, and availability with vendors.
• Monitor supplier performance and identify opportunities for cost savings and process improvements.
• Support inventory management practices including Kanban, safety stock, and bonding strategies.

Customer Support & Coordination

• Act as the main point of contact for assigned customers.
• Provide updates related to order status, pricing, delivery schedules, and availability.
• Monitor all incoming and outgoing communication (email and verbal).
• Capture repeat business and support existing customer relationships.
• Travel to customers and suppliers as needed to strengthen partnerships.

Systems, Documentation & Reporting

• Maintain accurate records in ERP/MRP systems.
• Manage and update the document control system.
• Assist with document changes and revisions as part of the controlled document process.
• Compile, enter, and analyze data; create reports and documentation as required.

Qualifications

Education & Experience

• Bachelor’s Degree in a related field (or equivalent experience).
• Experience in a manufacturing environment preferred.
• ITAR and ISO experience strongly preferred.
• Entry-level candidates encouraged to apply.

Knowledge, Skills & Abilities

• Working knowledge of:
  • Pricing and cost analysis
  • Purchasing laws and commercial contracting practices
  • Inventory management techniques
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience with ERP/MRP systems.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Strong organizational skills and ability to manage multiple priorities.
• Professional negotiation skills.
• Ability to adapt in a fast-paced, deadline-driven environment.

Why You’ll Love Working Here

• Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
• Be part of a company that’s growing, changing, and full of new opportunities
• A supportive, team-focused culture where your ideas matter
• Meaningful work that impacts industries making a difference in the world
   

Equal Opportunity Employer
 Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.