What are the responsibilities and job description for the IT desktop Support Specialist III position at InterSources Inc?
Job Title: IT Customer Support Specialist III (8826)
Location: Columbia, SC (Onsite)
Contract Duration: 12 Months
Interview Process:
• Round 1 – Virtual (Video Required)
• Round 2 – Onsite
Candidate Requirement: MUST be a South Carolina resident OR willing to relocate at their own expense before starting.
Physical Requirement: Must be able to lift/move up to 50 lbs.
Responsibilities
Daily Responsibilities
• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
• Verify proper installation, including:
– BitLocker encryption keys stored in Active Directory and InTune.
– MECM client installed successfully.
• Ensure devices remain connected to the NTS Network for at least 2.5 hours post-build for proper check-in.
• Install all software listed on build sheets for each device.
• Document all assigned assets—desktops, laptops, tablets, monitors, printers, scanners, docking stations—according to IT Services Asset Management procedures.
• Troubleshoot and resolve hardware/software issues reported by end-users; update actions taken in the help desk ticketing system.
• Perform routine maintenance and repairs on IT equipment or coordinate with vendors for service.
• Assist with removal/disposal of obsolete equipment using electronic TID and disposal processes; salvage usable parts.
• Perform other related IT support duties as required.
Monthly Responsibilities
• Connect SCDOT Commission backup tablets to NTS Network for Patch Tuesday updates.
• Ensure tablets are powered and connected from the 2nd Friday of each month until the following Wednesday at 12 PM.
• Power and maintain iPads for the same duration.
• Log in using a local account prior to monthly shutdown.
Required Skills
• 4 years of experience in desktop and networked systems support (desktops, laptops, tablets, printers, scanners).
• 2 years of experience in computer deployments, operations, and repair.
• 2 years of experience in hardware and software installation.
• 2 years of experience with Microsoft Endpoint Configuration Manager (MECM).
• Experience supporting Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Edge).
• Strong expertise in Microsoft Windows operating systems.
• Ability to lift/move up to 50 lbs (required occasionally) and 20 lbs (required frequently).
Preferred Skills
• Experience using a help desk ticketing system.
• Experience with NTS Network environments.
• Experience with Active Directory or InTune.
