Desktop Support Technician

Job Title: Client Technologies Technician (Entry Level) ( Only W2 OR 1099)

Work Location 955 Park Street, Columbia, South Carolina

Duration of the Contract: 12 Months

Possibility for Extension: Yes

Pay Rate: $25-$35/hour

Required Skills & Experience:

• 4 years supporting desktop and networked systems, including troubleshooting and maintenance of desktops, laptops, tablets, printers, and scanners.
• 2 years experience in computer deployment, operations, and repair.
• 2 years experience installing and configuring hardware and software.
• 2 years experience administering Microsoft Endpoint Configuration Manager.
• Proficiency supporting Microsoft Office applications (Edge, Excel, Outlook, PowerPoint, Word).
• Strong knowledge of Microsoft Windows operating systems.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently.

Preferred Skills:

• Experience using a Help Desk ticketing system.
• Experience working with the NTS Network.
• Experience with Active Directory and/or Microsoft InTune.

Education & Certifications:

• High School Diploma (required).
• Associate or Bachelor’s degree in a related field preferred; may substitute for equivalent work experience.

Primary Responsibilities:

Daily Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
• Verify successful BitLocker encryption and confirm keys are stored in both Active Directory and Microsoft InTune.
• Ensure MECM client installation on all deployed devices.
• Maintain device connection to the NTS Network for at least 2.5 hours post-deployment to ensure full system check-in.
• Confirm installation of all software listed on approved build sheets.
• Accurately document all endpoints (desktops, laptops, tablets, docking stations, monitors, printers, scanners, and other assigned assets) in the designated ITS Asset Management System in accordance with agency procedures.
• Diagnose, troubleshoot, and resolve endpoint hardware and software issues; record actions and resolutions in the Help Desk ticketing system.
• Perform routine maintenance and repairs or coordinate with vendors for specialized equipment servicing.
• Assist with the removal, disposal, or salvage of obsolete equipment in compliance with agency disposal procedures, including electronic TID and disposal requests.
• Provide additional related support duties as assigned.

Monthly Responsibilities

• Connect all SCDOT Commission backup tablets to the NTS Network via patch cable to receive Patch Tuesday updates. (Login not required.)
• Power on and connect Commission tablets from the second Friday of each month through 12:00 PM the following Wednesday; log in using the local account prior to shutdown.
• Power on all iPads with appropriate charging accessories for the same duration (login not required).