Technology Monitoring and Observability Engineer

Position Overview

International Motors is seeking a Technology Monitoring and Observability Engineer to design, build, and scale enterprise-wide observability and event management capabilities across complex hybrid and cloud-native environments.

This role will contribute to the transformation of monitoring capabilities into a scalable, service-centric observability platform that enhances system reliability and provides the foundation for auto-scaling and auto-healing capabilities.

This is a hands-on technical role that will be responsible for architecting and implementing technology monitoring telemetry pipelines across applications and infrastructure, driving AIOps capabilities and ensuring CMDB-driven service visibility.

The ideal candidate combines deep cloud-native software expertise with the ability to standardize and optimize monitoring to enable AIOps.

Responsibilities

Observability Architecture & Implementation

• Design, implement, and optimize enterprise observability solutions spanning infrastructure, cloud, and applications.
• Standardize the collection and ingestion of metrics, logs, traces, and events using modern telemetry frameworks.
• Build API-driven integrations across monitoring, ITSM, and automation systems.
• Develop reusable dashboards, service level objective templates, and alerting standards.
• Continuously tune detection thresholds, anomaly models, and signal quality.
• Establish enterprise best practices for monitoring & observability.

Event Management & AIOps Engineering

• Engineer advanced event correlation, deduplication, and noise reduction strategies.
• Implement topology-aware alerting models integrated with CMDB service mapping.
• Develop anomaly detection and predictive monitoring use cases.
• Design and deploy automated remediation workflows triggered by events.
• Drive measurable reduction in the proportion of human responses required to validate alerts and to resolve the underlying conditions that trigger alerts.

CMDB & Service Mapping Integration

• Integrate observability tooling with CMDB platforms such as ServiceNow.
• Improve configuration item (CI) reconciliation, discovery patterns, and service mapping accuracy.
• Enable dynamic service models that support impact analysis and root cause identification.
• Establish automated data validation and quality controls.

Incident Reduction & Operational Improvement

• Lead initiatives to significantly reduce incident volume through:
  • Intelligent alert tuning
  • Automated remediation
  • Service-aware event management
  • Improved configuration accuracy

Minimum Requirements

• Bachelor's degree and at least 5 years of Information Technology or IT Architecture experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of Information Technology or IT Architecture experience
• At least 1 years of lead experience

OR

• At least 8 years of Information Technology or IT Architecture experience
• At least 1 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Experience influencing senior technology stakeholders.
• Proven track record of enterprise transformation initiatives.
• Experience implementing enterprise observability platforms.
• Strong knowledge of CSDM or comparable service modeling frameworks.
• Experience implementing AIOps or event intelligence platforms.
• Background in large, multi-domain enterprise environments.
• Experience in integrating monitoring platforms (infrastructure, network, cloud-native, APM).

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. 

For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. 

You can learn more about our comprehensive benefits package at https://careers.international.com/#benefits.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Salary : $137,600 - $206,400