Associate Director, Digital Solutions

Position Overview

As the Associate Director of Digital Solutions, you will serve as a strategic orchestrator at the intersection of technology, commercial strategy, and operational excellence. You will lead the digital transformation of three critical business pillars: Warranty Digital Strategy, AI-Driven Parts Pricing, and Dealer Management System (DMS) Integration Strategy.

This is not a traditional IT role; it is a high-impact leadership position requiring a "Strategic Integrator" who can navigate complex R&D environments while aligning with Commercial Go-To-Market (GTM) goals. You will lead a multidisciplinary team of developers and data scientists to build predictive models and seamless digital experiences that reduce costs, optimize revenue, and strengthen our dealer ecosystem within the commercial trucking industry.

Why Join Us?

This role offers the unique opportunity to manage high-level business risk in an environment where uncertainty is viewed as an opportunity. You will have the autonomy to build a "win-win" ecosystem for one of the most critical players in the commercial transport industry, leveraging the latest in AI and digital platform technology.

Responsibilities

1. Warranty Digital Strategy & Claims Management

· End-to-End Ownership: Define and execute a comprehensive digital strategy for warranty claims management and supplier recovery.

· Customer Journey: Design a seamless, digital-first experience for customers to understand, manage, and claim warranties, ensuring an intuitive end-to-end process.

· Supplier Recovery & Cost Mitigation: Drive the digital strategy for supplier recovery to ensure accountability and cost recoupment. Partner with Engineering and R&D to leverage data, AI, and ML to identify high-warranty root causes and implement technical fixes to reduce overall warranty expense.

· Cross-Functional Hub: Act as the primary liaison between the Commercial teams, the R&D teams, solving quality issues, and the IT teams, building the delivery platforms.

2. AI-Driven Parts Pricing Ecosystem

· Predictive Innovation: Lead the implementation of advanced AI/ML suites (including Syncron) to benchmark parts pricing against competitors and identify optimal market "sweet spots."

· Ecosystem Integration: Ensure that AI-driven pricing logic is not siloed, but fully integrated into the broader dealer and customer digital ecosystems.

· Commercial Alignment: Work directly with Retail and Wholesale Parts Business teams to gain approval for pricing strategies and ensure alignment with GTM objectives.

3. DMS Integration & GTM Strategy

· Strategic Partnerships: Move beyond technical execution to define the long-term Go-To-Market strategy and partnership models with Dealer Management System (DMS) providers.

· Synergy Identification: Analyze functional overlaps between internal service ecosystems and external DMS platforms to develop "win-win" integration proposals.

· Workflow Optimization: Oversee the deployment of integrations that simplify dealer workflows and enhance data transparency.

4. Leadership & Technical Governance

· Team Management: Lead and mentor a diverse team, including software developers and data scientists, fostering a culture of risk-informed innovation.

· Platform Oversight: Provide strategic direction for enterprise platforms such as Pega and Syncron.

· Stakeholder Management: Present complex digital roadmaps to executive leadership and commercial stakeholders, translating technical milestones into business value.

Minimum Requirements

• Bachelor's degree and at least 9 years of technical project/program management experience
• At least 5 years of management experience

OR

• Master's degree and at least 7 years of technical project/program management experience
• At least 5 years of management experience

OR

• At least 12 years of technical project/program management experience
• At least 5 years of management experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

· Industry Expertise: Mandatory experience in the Commercial Trucking or heavy equipment industry.

· Leadership Experience: Minimum of 8–10 years of experience in digital product management, IT leadership, or strategic operations, with a proven track record of managing high-level stakeholders.

· Technical Proficiency: * Deep understanding of enterprise platforms (e.g., Pega, Syncron).

o Familiarity with AI/ML model development and the ability to lead data science initiatives.

o Experience with Dealer Management Systems (DMS) such as Procede, Karmak, or similar.

· Strategic Mindset: Proven ability to bridge the gap between R&D/Engineering and Commercial/Sales teams.

· Analytical Rigor: Ability to use data-driven insights to manage risk and drive significant operational cost savings through optimized warranty claims management and supplier recovery.

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Salary : $182,400 - $273,600