What are the responsibilities and job description for the Product Solutions Director, Digital Solutions position at JPMorgan Chase?
Are you looking to collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs? If so, you've found the right team!
As a Director Product Solutions Manager in Commercial Banking Client Solutions, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Functions as subject matter expert across all core payables products and digital channels and emerging technologies integration solutions; including API, host-host, web, SWIFT and mobile platforms.
- Enable sales partners, driving engagement, and solutioning with clients on complex sales opportunities.
- Support payables and technical functions and related activities for integrating global and regional core cash service solutions, including client advisory and education; end-to-end client integration requirements elicitation; technical solutioning; RFP and RFI responses; client presentations; product demonstrations; pricing and sales training.
- Provide market feedback to Product Managers including new functionality needs and competitive landscape information.
Required qualifications, capabilities, and skills
- 8 years of experience of Treasury, Cash Management, or technical Product management-oriented roles with specific emphasis on Treasury and Finance (AP and AR) related landscapes
- Strong payments industry knowledge, specifically of wholesale payments products (Payments, Receivables, Liquidity, Foreign Exchange, Merchant Services) and solid experience of core payables and digital channels, open banking, and emerging technologies product sets, including API, host-host, SWIFT, internet and mobile.
- Knowledge of Finance (ERP), Treasury Management Systems (TMS) and other Fintech platforms in the corporate banking space; working knowledge of legacy, on-premises and latest cloud variants of SAP and Oracle ERP platforms (finance and treasury applications context)
Strong executive level presentation skills, including ability to consult and sell at the C-level
Exceptional ability to understand client and prospect needs and turn needs into mandated business through solution-based selling that clearly articulates operational and financial benefits.
Ability to generate ideas to help coverage teams identify and drive the development of new business.