What are the responsibilities and job description for the Sales Manager - PSL position at International Diamond Center?
Job Summary
The Sales Manager partners with the Store Manager to drive sales performance, lead and develop the sales team, and deliver and exceptional luxury customer experience. This role is responsible for achieving sales goals, coaching team members, maintaining operational standards, and ensuring a seamless and elevated client experience.
Primary Responsibilities
Sales Leadership & Floor Management
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
The Sales Manager partners with the Store Manager to drive sales performance, lead and develop the sales team, and deliver and exceptional luxury customer experience. This role is responsible for achieving sales goals, coaching team members, maintaining operational standards, and ensuring a seamless and elevated client experience.
Primary Responsibilities
Sales Leadership & Floor Management
- Maintain an active, visible presence on the sales floor, supporting and guiding sales interactions.
- Monitor team performances, set individual sales goals, and drive results.
- Assist in closing sales and resolving client needs as necessary.
- Ensure a smooth, organized, and highperforming sales environment.
- Deliver a legendary customer experience by engaging clients and building lasting relationships
- Ensure all clients are greeted, assisted, and appreciated.
- Oversee client followup, including thankyou outreach and review requests.
- Provide ongoing coaching, feedback, and performance updates.
- Support training in sales techniques, product knowledge, and customer service.
- Foster a positive, motivated, and teamoriented environment.
- Assist with recruiting and onboarding as needed.
- Ensure sales transactions are accurate, complete, and properly documented.
- Maintain inventory accuracy, including case counts and diamond verification.
- Oversee merchandise presentation, pricing updates, and tagging accuracy.
- Ensure store cleanliness, organization, and visual standards are consistently maintained.
- Monitor repair quality control and completion accuracy.
- Ensure proper use of POS systems and adherence to cash handling procedures.
- Support weekly sales meetings and reporting.
- Assist in minimizing inventory shrink and maintaining internal controls.
- Handle customer concerns professionally and effectively.
- Complete special projects and additional duties as assigned.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to drive sales and motivate a team.
- Excellent organizational, analytical, and problemsolving abilities.
- Ability to multitask, and perform in a fastpaced environment.
- High level of integrity, accountability, and professionalism.
- High school diploma required.
- Experience in fine jewelry or luxury retail.
- Prolonged standing and active movement on the sales floor.
- Occasional bending, stooping, and lifting.
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.