What are the responsibilities and job description for the Health Unit Coordinator | Interventional Pain | South Portland, ME position at InterMed?
ESSENTIAL FUNCTIONS
- Answer incoming telephone calls to the pod as back up to the CA pod point
- Follow up on referral requests to obtain outside records as needed
- Maintain up to date pod paperwork (patient education, ABNs, etc.)
- Create patient charts in eCW
- Assist with manual faxing and scanning of urgent paperwork as needed
- Troubleshooting of telehealth visits with physicians and patients
- Resource to the clinical staff and providers with administrative needs
- Monitoring of administrative supplies in the pod
- Troubleshooting of telehealth visits with physicians and patients
- Assist in rescheduling patients for providers out of the office (vacation, sick days, CME, etc.)
- Assist in scheduling patients for all routine appointments and follow up appointments as needed
- Assist in scheduling patients for surgical procedures
- Assist in prior authorizations within scope
- Other duties as assigned.
JOB REQUIREMENTS
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Ability to work well in busy environment
- Ability to uphold InterMed’s values.