Imaging Coordinator | South Portland, ME | Full Time

SUMMARY: At the direction of the Manager of Diagnostic Imaging, manage the informational, quality assurance, regulatory compliance, clinical performance and operational functions and all patient care aspects of Diagnostic Imaging. This person shall manage staffing concerns, resource utilization, and resolution of performance issues and manage clinical activities. The individual must exhibit leadership, ethical decision making, excellent critical thinking skills and interpersonal skills. 

CORE RESPONSIBILITIES: 

• Collaborates with Imaging Manager on designing, implementing, and sustaining workflows to improve the practice daily operational efficiency, provider and colleague satisfaction, and patient experience 
• Champions organizational and departmental quality care initiatives 
• Communicates with patients to address and resolve patient complaints 
• Distributes practice management reports as directed by Diagnostic Imaging Manager 
• Serves as ergonomic liaison 
• Provide support to eCW primary contacts 
• Conduct interviews and coordinate hiring of technical colleagues 
• Support of ACR accreditation process: Mammography, CT, MRI, and Ultrasound 
• Facilitate proper equipment maintenance. 
• Act as a resource and facilitator regarding compliance with both Intermed and Imaging policies and procedures 
• Policy and procedure review including development of supportive workflows 
• Collaborate with Imaging Manager in developing, implementing, and monitoring the budget 
• Actively participate in Imaging leadership team 
• Perform duties of Imaging Manager in their absence 
• Represent the Imaging Department at assigned meetings and other internal/external activities 

Leadership Competencies 

• Personnel Management   
  • Overall accountability and management of colleague  
  • Regularly assess developmental opportunities for colleagues, coach colleagues to enhance performance, and support colleagues in learning and applying new skills and competencies.  
  • Coordinate and monitor staffing levels and labor efficiency 
  • Approver for colleague payroll biweekly in accordance with payroll department guidelines and schedule. 
  • Mentors and counsels’ colleague to include initiating Performance Improvement plans.  
  • Works with the Compliance and Human Resources teams to ensure compliance with State, Federal and OSHA (Occupational Safety and Health Administration) requirements for colleagues.  

• Leadership   
  • Models behaviors that demonstrate service excellence to colleagues and focus on the patient as the primary customer.  
  • Leads Lean Six Sigma initiatives for the department to foster a culture of continuous improvement.  
  • Fosters intra-departmental support and collaboration between all sites.  
  • Monitors department performance and creatively seeks solutions to foster quality improvement.  
  • Develop and maintain an open and effective line of communication with colleagues.  
• Communication:    
  • Works in partnership with the clinical teams, practice leadership, and senior leadership teams.   
  • Fosters strong working relationships with all levels of the organization to facilitate effective communication and to connect front line colleague’s daily priorities to the organization’s strategic goals.   
  • Demonstrates strong interpersonal savvy.   

Confidentiality 

• Demonstrate knowledge and understanding of patient privacy rights under HIPAA (Health Insurance Portability and Accountability) guidelines.  Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or colleagues. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes. 
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies. 
• Perform other duties to support the mission, vision and values of InterMed. 

MISSION AND VALUES: 

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care. 
• Provide the highest quality care to our patients with a level of service that exceeds their expectations. 
• Maintain a positive attitude and always treat our patients and each other with dignity and respect. 
• Insist on honesty and integrity from each other and our business partners. 
• Make teamwork a core component of our relationships between physicians, colleagues, and patients. 
• Embrace change to better serve our patients. 
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare. 
• Have fun as we carry out our mission to serve. 
  

KNOWLEDGE, SKILLS, AND ABILITIES: 

Education: 

• Associates degree required. Bachelor's degree preferred 

Experience: 

• 3 to 5 years of pervious leadership experience preferred 

License/Certifications: 

• Advanced Level ARRT and/or ARDMS certification(s) required