What are the responsibilities and job description for the Debt Resolutions Specialist (Collector) position at Interior Federal?
Join our team as a Debt Resolutions Specialist (Collector) at Interior Federal! We are looking for a dedicated individual to assist with our loan processes and ensure excellent member service.
Key Responsibilities
Key Responsibilities
- Manage delinquent loan accounts, collect past‑due payments, and coordinate collateral recovery
- Process charge‑offs and escalate significant issues to the Debt Resolutions Supervisor
- Monitor and work daily Overdraft Privilege Program (ODP) reports
- Partner with members and collection agencies to set up Fresh Start arrangements and post payments
- Respond to credit bureau disputes and maintain accurate documentation and account records
- Experience: 1-3 years of similar or related experience
- Education: High school diploma or GED
- Skills:
- Strong communication and conflict‑resolution abilities
- Experience with Symitar preferred
- Proficient computer, keyboarding, and 10‑key skills
- Ability to lift or pull up to 25 pounds
- Comprehensive Benefits: Competitive package including health, dental, and vision insurance, retirement plans, and more.
- Work-Life Balance: No weekend work required!
- Professional Growth: Opportunities for career advancement.
- Employee Perks: Enjoy employee discounts and loan discounts.