What are the responsibilities and job description for the Debt Resolutions Specialist (Collector) position at Interior Federal Credit Union?
Join our team as a Debt Resolutions Specialist (Collector) at Interior Federal! We are looking for a dedicated individual to assist with our loan processes and ensure excellent member service.
Key Responsibilities
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Manage delinquent loan accounts, collect past‑due payments, and coordinate collateral recovery
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Process charge‑offs and escalate significant issues to the Debt Resolutions Supervisor
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Monitor and work daily Overdraft Privilege Program (ODP) reports
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Partner with members and collection agencies to set up Fresh Start arrangements and post payments
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Respond to credit bureau disputes and maintain accurate documentation and account records
Qualifications
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Experience: 1–3 years of similar or related experience
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Education: High school diploma or GED
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Skills:
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Strong communication and conflict‑resolution abilities
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Experience with Symitar preferred
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Proficient computer, keyboarding, and 10‑key skills
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Ability to lift or pull up to 25 pounds
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Why Join Us?
- Comprehensive Benefits: Competitive package including health, dental, and vision insurance, retirement plans, and more.
- Work-Life Balance: No weekend work required!
- Professional Growth: Opportunities for career advancement.
- Employee Perks: Enjoy employee discounts and loan discounts.