Director of Operations

InterDent Service Corporation | Gentle Dental & Capitol Dental Care

Transform Oral Healthcare Across Central Oregon

InterDent Service Corporation is seeking a dynamic and experienced Director of Operations to lead operational performance, team development, and patient care excellence across our Central Oregon region.

This field-based leadership role offers the opportunity to support a growing network of practices while making a meaningful impact on the communities we serve through both traditional fee-for-service dentistry and innovative value-based care programs.

About InterDent

InterDent Service Corporation provides comprehensive dental support and administrative services to more than 175 dental practices and supports over 400 dentists across eight states. Through our family of brands — including Gentle Dental®, Blue Oak Dental®, and Capitol Dental Care® — we are committed to delivering high-quality, patient-centered oral healthcare.

About Capitol Dental Care (CDC)

A key part of this role includes supporting and partnering with Capitol Dental Care (CDC), InterDent’s pioneering value-based dental care organization in Oregon.

Since 1994, Capitol Dental Care has partnered with Oregon coordinated care organizations to provide dental services through the Oregon Health Plan, with a strong focus on:

• Preventive and early-intervention care
• Improving oral and systemic health outcomes
• Expanding access to underserved communities
• Supporting children and low-income populations throughout Oregon

CDC has become a recognized leader in value-based dentistry by integrating oral healthcare with overall wellness and community health initiatives. This mission-driven work creates an opportunity for operational leaders to make a lasting impact beyond traditional practice management.

Position Overview

As the Director of Operations for Central Oregon, you will oversee the operational, financial, and team performance of multiple dental offices throughout the region. You will partner closely with Practice Managers, providers, and executive leadership to drive growth, improve operational efficiency, and support exceptional patient care.

This role is ideal for a collaborative, strategic leader who thrives in a fast-paced healthcare environment and is passionate about developing teams and improving access to care across diverse communities.

This is a field-based leadership position requiring regular travel throughout Central Oregon and surrounding communities.

Key Responsibilities

Operational Leadership & Performance

• Lead the operational, financial, and clinical performance of all practices within the region
• Drive office performance related to patient volume, revenue growth, profitability, and patient satisfaction
• Analyze key performance indicators (KPIs) and implement strategic initiatives to improve results
• Collaborate with executive leadership to align regional goals with organizational priorities and long-term strategy
• Ensure operational consistency, compliance, and execution across all supported practices

Team Development & Leadership

• Recruit, mentor, and develop Practice Managers and regional office leaders
• Foster a culture of accountability, collaboration, and continuous improvement
• Provide ongoing coaching, leadership development, and performance feedback
• Support employee engagement and retention initiatives across the region
• Create a positive and patient-centered workplace culture

Patient Care & Clinical Excellence

• Partner with clinical leadership to ensure consistent delivery of high-quality patient care
• Support compliance with all regulatory, safety, and quality standards
• Champion initiatives that improve patient experience and access to care
• Help advance InterDent and Capitol Dental Care’s mission of integrated, preventive oral healthcare

Qualifications

• Bachelor’s degree required
• Minimum of 5 years of multi-site operations leadership experience (7 locations preferred)
• Dental or healthcare industry experience strongly preferred
• Proven track record of operational growth and performance improvement
• Demonstrated success leading customer service and patient experience initiatives
• Strong financial acumen, including budgeting, forecasting, and P&L management
• Ability to analyze business trends and implement operational strategies that drive results
• Excellent leadership, communication, coaching, and organizational skills
• Ability to travel frequently throughout the Central Oregon region (4–5 days per week in the field)

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Deferred Compensation Plan
• Paid Time Off (PTO)
• Paid Holidays
• Mileage Reimbursement
• Leadership development and career growth opportunities

Join a Mission-Driven Organization

At InterDent, we believe oral healthcare is an essential part of overall health and wellbeing. Through our partnership with Capitol Dental Care and our growing network of practices across Oregon, we are redefining how dental care is delivered to communities that need it most.

If you are a passionate operational leader looking to make a meaningful impact while leading high-performing teams, we encourage you to apply and help shape the future of dental care in Central Oregon.

Our Values

Commitment to Patient Care

We are dedicated to delivering high-quality care while building trust through education, compassion, and communication.

Operational & Clinical Excellence

We continuously evolve our systems, tools, and processes to create a culture of accountability, engagement, and performance.

Personal Accountability

We hold ourselves to the highest ethical and professional standards in every interaction and decision.

Building Relationships

We foster collaboration and strong partnerships to support organizational success and exceptional patient experiences.

Creativity & Judgment

We embrace innovation, adaptability, and thoughtful decision-making to continuously improve outcomes