Business Manager

About the Company

At Gentle Dental, we believe that exceptional patient care starts with exceptional teams. For more than 40 years, we have been committed to providing high-quality, accessible dental care while creating a supportive environment where our employees can thrive professionally and personally. As part of the InterDent family of dental practices, Gentle Dental operates throughout the West Coast and beyond, serving thousands of patients with comprehensive dental services. We are guided by our mission to improve the quality of life for our patients, team members, and communities through innovative, compassionate oral healthcare.

About the Role

We are seeking a motivated and results-driven Business Manager to lead the day-to-day operations of a dental practice. This role is ideal for a strong people leader who is passionate about delivering exceptional patient experiences, developing high-performing teams, and driving business success. Working in partnership with a Director of Operations and Area Clinical Director, the Business Manager is responsible for ensuring operational excellence, fostering a positive and collaborative culture, and supporting the overall growth and performance of the practice.

Responsibilities

Practice Operations & Patient Experience

• Create and maintain an office environment focused on exceptional patient care, service, and satisfaction.
• Oversee daily practice operations to ensure efficiency, productivity, and a seamless patient experience.
• Monitor patient flow throughout the day and proactively make adjustments to support providers and team members.
• Conduct daily team huddles and facilitate effective communication across the practice.
• Address patient concerns and complaints promptly, professionally, and compassionately, including escalated situations.

Team Leadership & Development

• Recruit, onboard, train, coach, and develop non-clinical team members.
• Foster a positive, accountable, and team-oriented culture.
• Manage employee schedules, monitor hours, and approve timecards.
• Ensure compliance with all required licensing, certifications, and training requirements.
• Partner with Human Resources to address employee relations matters, performance management, retention, and staffing needs.

Financial & Business Performance

• Review practice production and performance reports to identify opportunities for growth and operational improvement.
• Drive achievement of monthly production, collection, and profitability goals.
• Manage office bookkeeping, invoice processing, payroll preparation, cash controls, and administrative functions.
• Collect patient payments and ensure adherence to company cash handling policies.
• Communicate practice performance metrics and goals with the team to promote accountability and engagement.

Front Office Support

• Serve as a resource and backup for front office operations when needed, including:
• Scheduling and confirming appointments
• Answering patient inquiries
• Presenting treatment plans
• Submitting accurate insurance claims
• Collecting patient balances

Compliance & Administrative Excellence

• Maintain advanced knowledge of practice management software and reporting systems.
• Serve as a subject matter expert on accepted insurance plans, coverage limitations, and exclusions.
• Ensure compliance with company policies, state dental regulations, and all applicable local, state, and federal laws.
• Promote a safe and compliant workplace environment.
• Perform additional duties as needed to support the practice and organization.

Qualifications

Required

• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and computer-based systems.

• Preferred
• Previous dental, healthcare, or multi-unit service industry management experience.
• Experience with Denticon, QSI, or similar practice management software.

Pay range and compensation package

$28.00 – $35.00 per hour. In addition to base pay, this position is eligible for a performance-based bonus plan with annual target earnings of $5,000.

At Gentle Dental, we invest in our people and provide the support, resources, and opportunities needed to build a rewarding career. We are committed to making a difference—one patient at a time.