What are the responsibilities and job description for the Restaurant Host/Server Assistant position at InterContinental New Orleans?
Division Intercontinental New Orleans
Description
The Restaurant Host/Server Assistant creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Restaurant Host/Server Assistant creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.
How You’ll Shape The Experience & Future
- Greet guests upon arrival, escort them to tables, and provide menus.
- Schedule dining reservations, arrange parties, and coordinate special services for diners.
- Adjust and resolve guest complaints as directed by a supervisor.
- Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service.
- Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed.
- Ensure menus are clean, organized, and presentable.
- Notify servers of new tables and communicate with line cooks on large party arrivals.
- Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
- Assist in planning menus, preparing beverages, and expediting food orders when necessary.
- Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments.
- Other duties as assigned.
- Strong interpersonal and communication skills with a guest-first approach.
- Ability to multitask and manage seating flow during peak times.
- Detail-oriented with a focus on cleanliness, organization, and presentation.
- Team-oriented with the ability to support and coordinate dining room staff.
- Professional demeanor and problem-solving skills to handle guest concerns.
- Previous hospitality or guest service experience preferred.
- Experience in dining room operations or customer service roles is a plus.
- High School Diploma or equivalent required.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.