What are the responsibilities and job description for the Maintenance Supervisor position at InterContinental New Orleans?
Division Intercontinental New Orleans
Description
The Maintenance Supervisor plays a critical role in ensuring the safety, efficiency, and overall upkeep of the property’s physical structure, equipment, and systems. This position directly impacts guest satisfaction by maintaining the highest standards of quality, comfort, and safety, while also overseeing compliance with local, state, and federal regulations.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Maintenance Supervisor plays a critical role in ensuring the safety, efficiency, and overall upkeep of the property’s physical structure, equipment, and systems. This position directly impacts guest satisfaction by maintaining the highest standards of quality, comfort, and safety, while also overseeing compliance with local, state, and federal regulations.
How You’ll Shape The Experience & Future
- Maintain the hotel, pool, and surrounding areas by performing routine maintenance tasks, including minor painting, plumbing, electrical, HVAC, and other related repairs using hand tools.
- Notify management of the need for major repairs or upgrades to lighting, heating, ventilation, or other critical systems.
- Respond promptly and professionally to guest service requests in alignment with company policies, maintaining accurate records of completed tasks.
- Program and configure phone systems in accordance with hotel requirements to ensure seamless communication.
- Monitor and record daily utility meter readings and equipment performance to ensure optimal operation.
- Remain accessible and responsive to both the Front Desk and Chief Engineer to address any immediate maintenance needs.
- Maintain up-to-date records of Material Safety Data Sheets (MSDS) for all relevant chemicals and substances used.
- Ensure proper par stocking of commonly used maintenance parts and supplies to minimize downtime and delays.
- Familiarize with and adhere to emergency procedures to ensure swift, effective responses during critical situations.
- Other duties as assigned.
- Strong leadership with the ability to supervise, train, and motivate a team.
- Technical expertise across multiple trades, including HVAC, electrical, plumbing, painting, and general repair.
- Problem-solving mindset with the ability to quickly respond to emergencies and guest requests.
- Knowledge of fire, life, and safety systems, ADA compliance, and emergency response procedures.
- Detail-oriented with a focus on accurate documentation, inspection logs, and preventive maintenance schedules.
- Collaborative approach with cross-departmental teams and outside vendors.
- Perform and oversee routine maintenance tasks (painting, plumbing, electrical, HVAC, pool upkeep, etc.).
- Respond promptly and professionally to guest service requests, documenting and following up as needed.
- Inspect, test, and document fire safety systems, including:
- Fire panel daily checks and monitoring.
- Annual panel, sprinkler, and generator testing.
- Quarterly kitchen hood and Ansul system inspections.
- Monthly fire extinguisher inspections.
- Yearly fire drills with documented sign-offs from all departments.
- Ensure compliance with safety and environmental standards, including:
- Emergency response plans, fire watch programs, and hazard communication plans.
- Grease interceptor logs and backflow inspections.
- ADA compliance (pool lift, room kits, communication devices, etc.).
- Manage vendor relationships by ensuring COI and W-9 are on file prior to work, maintaining up-to-date permits, and verifying state and local inspection postings (elevator permits, rigging inspections, etc.).
- Maintain detailed inspection binders and ensure all fire/life/safety documentation is current and available.
- Monitor and log daily utility readings, boiler and chiller systems, cooling towers, pumps, and fitness equipment.
- Oversee security coordination and support.
- Maintain and utilize building maintenance systems such as HotSos, Core, or other property-level software.
- Ensure par stock of maintenance supplies is consistently available to minimize downtime.
- High School Diploma or equivalent required.
- Technical certifications in HVAC, electrical, plumbing, or related fields strongly preferred.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.