What are the responsibilities and job description for the Manager, Product Management position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.
Responsibilities
- Product Strategy & Vision
- Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions
- Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations
- Align product initiatives with business objectives and market opportunities in the servicing technology space
- Conduct market research and competitive analysis to identify opportunities and inform product direction
- End-to-End Product Management
- Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives
- Manage complex interdependencies between mortgage servicing solutions and other related integrations.
- Define and prioritize features based on customer needs, technical constraints, and business value
- Translate business requirements into detailed product specifications and user stories
- Cross-Functional Leadership
- Partner with engineering, design, data science, and operations teams across multiple workstreams
- Lead and coordinate activities across distributed teams working on interconnected solutions
- Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences
- Serve as the primary point of contact for executive stakeholders on product matters
- Stakeholder Management
- Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support
- Lead and manage the VOC (voice of the client forum
- Present product plans, progress, and outcomes to executive leadership
- Manage expectations across multiple stakeholder groups with competing priorities
- Technical Collaboration
- Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline
- Understand technical architecture of platform services and integration patterns with MSP
- Partner with architects to ensure scalability, security, and maintainability of solutions
- Evaluate technical feasibility of proposed features and alternatives
- Performance & Optimization
- Define success metrics and KPIs for each product area
- Analyze product performance data and user behavior to identify improvement opportunities
- Drive continuous improvement through experimentation and iteration
- Monitor adoption and engagement metrics across all product lines
Knowledge and Experience
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- 7 years of product management experience in MSP or financial services technology
- 3 years managing multiple products or complex platform solutions simultaneously
- Proven track record delivering end-to-end products from conception to market success
- Experience with mortgage technology, lending platforms, or financial services software strongly preferred
- Technical Knowledge
- Strong understanding of API-driven platform architecture and integration patterns
- Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
- Experience with data analytics products and business intelligence tools
- Understanding of authentication, security, and data privacy in financial services
- Skills & Competencies
- Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products
- Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands
- Communication : Exceptional written and verbal communication skills; ability to influence without authority
- Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis
- Leadership : Natural leader who can inspire and align teams without direct reporting relationships
- Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment
- Customer Focus : Deep empathy for users and commitment to solving real customer problems
Preferred Knowledge and Experience
- Previous experience in mortgage lending, fintech, or regulated industries
- Familiarity with complementary mortgage technology vendors and ecosystems
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.