What are the responsibilities and job description for the Analyst, Infrastructure Observability position at Intercontinental Exchange Holdings, Inc.?
Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.
Responsibilities
- Build, maintain, and support a global log management and monitoring infrastructure
- Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
- Document changes and author documentation on monitoring standards and practices
- Design monitoring requirements in coordination with development and operations
- Implement and support monitoring solutions across multiple datacenters
- Serve as a point of contact for monitoring across the enterprise
Knowledge and Experience
- Bachelor’s degree, preferably in CIS, engineering, or a related discipline
- Knowledge of Linux, Python, Perl, Java scripting languages
- Administration experience with Datadog, Dynatrace, AppDynamics or another APM solution
- Certification in Splunk, ELK, or another logs tool
- Strong data analysis skills and competence in MS Word and Excel
- Strong written and verbal communication skills
- Ability to multitask and work independently on multiple projects
Desirable Skills and Experience
- Experience with Performance tuning
- Financial industry expertise
- Change auditing and configuration management
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.