Manager, Product Management

Overview

Job Purpose

We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.

Responsibilities

• Product Strategy & Vision
• Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions
• Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations
• Align product initiatives with business objectives and market opportunities in the servicing technology space
• Conduct market research and competitive analysis to identify opportunities and inform product direction
• End-to-End Product Management
• Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives
• Manage complex interdependencies between mortgage servicing solutions and other related integrations.
• Define and prioritize features based on customer needs, technical constraints, and business value
• Translate business requirements into detailed product specifications and user stories
• Cross-Functional Leadership
• Partner with engineering, design, data science, and operations teams across multiple workstreams
• Lead and coordinate activities across distributed teams working on interconnected solutions
• Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences
• Serve as the primary point of contact for executive stakeholders on product matters
• Stakeholder Management
• Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support
• Lead and manage the VOC (voice of the client forum
• Present product plans, progress, and outcomes to executive leadership
• Manage expectations across multiple stakeholder groups with competing priorities
• Technical Collaboration
• Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline
• Understand technical architecture of platform services and integration patterns with MSP
• Partner with architects to ensure scalability, security, and maintainability of solutions
• Evaluate technical feasibility of proposed features and alternatives
• Performance & Optimization
• Define success metrics and KPIs for each product area
• Analyze product performance data and user behavior to identify improvement opportunities
• Drive continuous improvement through experimentation and iteration
• Monitor adoption and engagement metrics across all product lines
  

Knowledge And Experience

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• 7 years of product management experience in MSP or financial services technology
• 3 years managing multiple products or complex platform solutions simultaneously
• Proven track record delivering end-to-end products from conception to market success
• Experience with mortgage technology, lending platforms, or financial services software strongly preferred
• Technical Knowledge
• Strong understanding of API-driven platform architecture and integration patterns
• Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
• Experience with data analytics products and business intelligence tools
• Understanding of authentication, security, and data privacy in financial services
• Skills & Competencies
• Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products
• Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands
• Communication : Exceptional written and verbal communication skills; ability to influence without authority
• Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis
• Leadership : Natural leader who can inspire and align teams without direct reporting relationships
• Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment
• Customer Focus : Deep empathy for users and commitment to solving real customer problems
  

Preferred Knowledge And Experience

• Previous experience in mortgage lending, fintech, or regulated industries
• Familiarity with complementary mortgage technology vendors and ecosystems
  
  

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.