What are the responsibilities and job description for the Manager, Product Management position at ICE?
Responsibilities
- Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience
- Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs
- Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
- Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
- Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
- Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
- Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities
- Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
- Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
- Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
- Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders
- 5 years of mortgage servicing, product management, business analysis or operations transformation experience
- Strong understanding of end-to-end mortgage servicing processes and servicing operations
- Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
- Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation
- Experience developing product strategies and roadmaps from concept through delivery
- Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
- Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams
- Deep familiarity with MSP and related servicing processes
- Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives
- Understanding of client servicing operating models and common manual workarounds performed outside core systems
- Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation