Program Manager – Music Industry Operations & Operational Excellence

Responsible for supporting large-scale music industry initiatives and operational excellence programs within a global music organization. This role partners closely with internal teams and external stakeholders—including artists, labels, and managers—to drive execution of programs that enhance content delivery, fan engagement, and cross-functional collaboration.

The position blends program management and operational improvement, requiring a candidate who thrives in a fast-paced, ambiguous environment. Success in this role depends on strong communication, attention to detail, and the ability to manage multiple projects while contributing to scalable process improvements.

Experience Requirements

• 3–5 years of experience in program management, operations, or related fields
• Experience working in fast-paced, cross-functional environments
• Bachelor’s degree preferred but not required
  
  

Team & Function Overview

• Part of a global music industry operations team focused on program management and operational efficiency
• Supports large-scale initiatives across music content, artist campaigns, and cultural events
• Works closely with artists, record labels, managers, and internal business teams
• Team operates across multiple global offices with a highly collaborative structure
• Role focused on operational excellence while contributing to broader team initiatives
  
  

Core Responsibilities

• Support execution of large-scale program initiatives across the music industry space
• Contribute to operational excellence efforts, including process improvements and workflow optimization
• Manage and track project plans across an annual slate of initiatives
• Partner with cross-functional teams to ensure alignment on program goals and execution
• Collaborate with stakeholders across content, partnerships, and operations
• Utilize tools such as:
• Monday.com
• Salesforce
• Assist in developing and maintaining scalable workflows and standardized processes
• Support communication and coordination with internal and external partners
• Contribute to ongoing improvements in tooling, release planning, and team collaboration

Work Environment

• Monday–Friday, standard business hours (9am–5pm)
• No overtime, weekend, or holiday requirements
• Fast-paced and dynamic environment with shifting priorities
• Highly collaborative, global team with frequent cross-office interaction
• Opportunities for travel and participation in music-related events and meetings
  
  

Must-Have Skills

• Experience with project management and workflow tools:
• Monday.com
• Salesforce
• Familiarity with AI tools and ability to leverage them in workflows
• Strong organizational and communication skills
• Ability to manage multiple projects in a fast-paced, ambiguous environment
• Attention to detail and high standards for execution

Nice-to-Have Skills

• Experience in music industry operations (e.g., record labels or artist management)
• Familiarity with additional project management tools (e.g., Asana or similar platforms)
• 4 years of relevant experience
• Background in operations with a focus on process improvement
  
  

Performance Indicators

• Successful delivery of program goals and initiatives
• Ability to manage and track project milestones effectively
• Quality and efficiency of operational improvements
• Strong collaboration and communication across stakeholders
• Attention to detail and consistency in execution
  
  

What Makes This Role Interesting

• Opportunity to work directly within the music industry, supporting artists and global initiatives
• Involvement in high-impact programs, including events and cultural moments
• Exposure to global operations and cross-functional collaboration
• Strong work-life balance within a high-performing team
• Ability to influence and improve how programs are executed at scale
• Participation in music-focused discussions, events, and team engagements
  
  

Ideal Candidate Profile

• Background in operations or program management with strong attention to detail
• Experience working with project management and CRM tools
• Comfortable navigating ambiguity and shifting priorities
• Collaborative mindset with strong communication skills
• Demonstrates high standards and ownership in delivering results
• Interest in the music industry and supporting artist-focused initiatives