What are the responsibilities and job description for the Bilingual Customer Service Representative position at IntePros?
Bilingual Customer Service Representative – Commercial Agent (Japanese-English)
Location: Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN
About The Role
We’re seeking two Bilingual Customer Service Representatives who are native Japanese speakers and fluent in English to join our Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.
What You’ll Do
Location: Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN
About The Role
We’re seeking two Bilingual Customer Service Representatives who are native Japanese speakers and fluent in English to join our Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.
What You’ll Do
- Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
- Assist members with questions related to benefits, claims, ID cards, and the member portal
- Navigate multiple systems efficiently to support real-time customer needs
- Communicate complex information in a clear and professional manner
- Uphold high standards for grammar, word choice, and tone in every interaction
- Demonstrate reliability, attention to detail, and a positive team-oriented attitude
- Native speaker of Japanese, fluent in English
- Customer-obsessed – you enjoy helping people and finding solutions
- Comfortable handling multiple computer systems and multitasking under pressure
- Able to clearly explain healthcare benefits and policies over the phone
- A natural communicator with strong grammar and professional language skills
- High school diploma or GED
- Minimum of 2 years of customer service experience
- Bilingual in Japanese (native) and English (fluent)
- Strong written and verbal communication skills
- Must complete employment testing prior to interview
- Prior call center experience
- Experience in the healthcare or insurance industry
- Medical terminology knowledge or healthcare background a plus
