What are the responsibilities and job description for the IT Support Technician – Desktop Support & AV Services position at Intellectt Inc?
Job Description:
We are looking for an IT Support Technician to provide on-site technical support for hardware, software, networking, and audio/video systems in an office environment. The role involves troubleshooting technical issues, managing IT assets, supporting live events, and ensuring end users receive prompt and professional assistance. The ideal candidate should possess strong customer service skills, technical aptitude, and the ability to work independently as well as collaboratively.
Key Skills
- On-site technical support for hardware, software, printers, and network connectivity issues.
- Asset inventory management, computer imaging, device refresh, and equipment maintenance.
- Audio/video equipment setup, troubleshooting, video conferencing, and live event support.
- ServiceNow ticketing system, documentation of support requests, and excellent customer service.
Required Qualifications
- Bachelor's degree or equivalent industry experience and/or technical certifications or coursework in IT or AV technology is a plus.
- Proven experience providing IT support in an office environment with strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills with the ability to work independently and as part of a team.
- Willingness to travel to client locations and ability to lift and carry equipment up to 50 lbs.
- Freshers from a technical education background with at least one year of experience are encouraged to apply and should demonstrate a strong learning curve.
Additional Skills
- Familiarity with video conferencing platforms, common office tools, and operating systems.
- Basic knowledge of networking and cabling.
- Experience with asset management software and IT service management tools.
- Familiarity with life sciences, healthcare, or pharmaceutical environments and HIPAA standards.