Operations Manager

An an On-Site Account Manager, you will have full responsibility for all recruiting and operational functions for client sites operating in a 24/7 warehouse environment. This position is ideal for someone with a natural drive to lead, manage processes, and foster teamwork, along with the flexibility to adapt to dynamic client needs.

In this role, you'll cultivate relationships with our clients and lead a team to ensure staffing goals are met and operational excellence is achieved. You’ll work closely with centralized support units, building strong partnerships to meet business objectives. Success in this role requires a blend of customer focus, clear communication, and experience in guiding and developing teams to success.

This position reports to a team director.

Key Responsibilities:

• Partner with warehouse client to ensure all recruiting and operational activiites are meeting and exceeing expectations
• Meet and exceed all operational KPIs including recruting metrics, associate engagement, compliance requirements and feedback to associates
• Collaborate with cross-functional support teams to interpret data, assess trends, and communicate relevant results to the client.
• Review recruiting activity, monitor market trends, and create action plans to enhance recruitment outcomes.
• Track and analyze performance data using KPIs, reporting on daily, weekly, and monthly metrics. Identify continuous improvement areas to optimize efficiency and productivity.
• Conduct regular business reviews with clients to identify performance improvements, and develop strategies to strengthen the partnership.
• Adhere to and uphold client safety standards and workplace policies.
• Recruit, train, and guide a team of hourly and internal staff to fulfill client staffing needs in a warehouse setting. Offer constructive feedback, develop performance improvement plans, and collaborate with HR to handle evaluations and disciplinary actions.

Requirements:

• Minimum of 4 years of progressive leadership experience with both hourly and salaried staff, preferably within a warehouse or staffing environment
• At least 3 years of on-site warehouse management or account management experience in a client-facing role, with 2-3 years of experience collaborating with senior-level client contacts.
• Proven track record in high-volume recruiting for hourly roles.
• Strong skills in prioritizing, organizing, and tracking project details, with the ability to manage multiple projects with varying deadlines.
• Experience in developing strategies that include visual controls, standard processes, and accountability measures.
• Advanced skills in Microsoft Office Suite.
• Willingness to travel up to 25% based on business needs.
• Fluency in Spanish is preferred.

Physical Demands:
This role may require hands-on support for warehouse operations, including driving machinery, directing facility flow, and performing physically demanding tasks such as lifting, carrying, pushing, and pulling materials.

In this role, you’ll leverage a results-driven, collaborative style to build successful partnerships and drive consistent staffing excellence across locations. If you’re a motivated team player with a passion for people and process, we’d love to see you apply.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Warehouse: 3 years (Preferred)
• Account management: 3 years (Required)
• Recruiting: 3 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Des Plaines, IL 60017 (Required)

Work Location: In person

Salary : $55,000 - $70,000