What are the responsibilities and job description for the Call Center Confirmer / Admin position at Integrity Home Exteriors?
Are you someone who thrives in a fast-paced environment where every day brings something different?
Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?
Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.
This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.
Responsibilities
- Answer all inbound customer phone calls in a professional and timely manner
- accurately document customer complaints, concerns, and service-related issues
- Transfer calls and escalations to the appropriate department when necessary
- Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
- Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
- handle inbound and outbound phone calls, voicemail follow-up and customer callbacks
- Maintain detailed and organized customer notes within company systems
- Monitor and communicate through multiple Slack channels throughout the workday
- Support overall operations efficiency by pivoting quickly between tasks and priorities
Requirements
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable handling both customer service and administrative responsibilities
- Ability to adapt quickly and shift priorities as business needs change
- Professional phone presence and strong customer service mindset
- Experience with scheduling, CRMsystems, or call center environments preferred
- Proficient in Slack, basic computer systems, and data entry
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
- Employee Pricing
- Friends and Family Pricing
Recent Company Awards
- Bucketlist Top Workplaces for Frontline Workers 2026
- The Blade's Top Workplaces USA 2026
- The Blade's Top Workplaces USA 2025
- The Blade's Top Workplaces USA 2024
- Better Business Bureau Torch Award for Ethics 2024
- The Blade's Top Workplaces USA 2023
- A Better Business Bureau Rating
Salary : $45,000 - $60,000