Call Center Agent

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Summary

We are seeking a Call Center Agent to assist customers by handling inbound and outbound communications, addressing inquiries, and providing information regarding company services.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to inquiries and provide accurate information
• Document customer interactions in company systems
• Resolve routine issues and escalate complex concerns when necessary
• Maintain knowledge of company services and procedures
• Meet quality and productivity standards
• Follow established communication and compliance guidelines

Qualifications

• High school diploma or equivalent required
• Strong verbal communication and active listening skills
• Basic computer and data entry proficiency
• Ability to manage multiple tasks efficiently
• Customer service or call center experience is helpful but not required
• Ability to work independently and as part of a team

Additional Information

• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and skill development opportunities.
• Stable full-time employment.
• Modern and professional workplace.
• Employee recognition and performance-based growth opportunities.
• Opportunity to contribute to a growing and innovative organization.