Office Manager

Are you looking for the next step in your career? Are you looking to join a growing restoration business in the Cleveland market? Come join the Integrated Restoration team.

Integrated Restoration is a family owned and oriented restoration business that prioritizes a personal touch while delivering top-quality workmanship. We provide exceptional services in water damage restoration, fire and smoke damage restoration, wind, hail, impact, and reconstruction services. Our team is committed to exceeding customer expectations, ensuring seamless claims processes, and providing detailed documentation for efficient settlements and complete customer restoration to return properties to pre-loss conditions. As the office manager, you will coordinate inbound calls, manage billing and invoicing, and coordinate scheduling amongst all internal stakeholders.

Job Summary

We are seeking an office manager to join our team. In this role, you will coordinate all administrative duties and office procedures, maintain accounting records, coordinate permitting and registrations, handle payroll, and ensure the workplace operates smoothly and efficiently. Your responsibilities will include scheduling meetings, paying invoices, negotiating with vendors, and all other general duties to maintain a high functioning office. The ideal candidate is highly organized with excellent verbal and written communication skills, self-starter and driven, and the ability to implement systems and procedures. We are looking for an individual who is OK with making mistakes while trying to help drive growth both personally and professionally.

To be considered for the role, please complete a Culture Index survey: https://surveys.cultureindex.com/s/KcqKCVSxtq/119440

Job Tasks

• Monitor banking statement, approvals, accounts payable and vendor management
• Maintain CRM and job management software by adding new jobs and documenting updates as needed
• Schedule inspections with estimator and potential new customer
• Monitor and update WIP Report alongside other
• Review and submit invoices created by Project Managers in QuickBooks
• Review credit card spend and match them to the proper expense accounts
• Submit payroll and verify weekend/overtime job eligibility
• Review payables in QBO for timely processing of subcontractor/vendor payments and allocated to correct project assignments
• Ensure any bond, permits, registration, or insurance expirations are handled before expiry
• Manage the full A/R cycle, including generating invoices, tracking payments, filing liens, and developing A/R payment plans
• Initiating proactive follow-ups with clients or adjusters on past due accounts
• Coordinate onboarding timeline and assign first-day tasks in collaboration with hiring manager
• Ensure completion of all new hire documentation and onboarding in coordination with legal and company compliance
• Maintain complete and up-to-date vendor files (COIs, W-9s, agreements)
• Plan company events and offsites in collaboration with managers
• Track and manage event budgets and submit post-event spend summaries

Qualifications

• High school diploma/GED required, some college preferred
• Previous experience as an Office Manager or similar position preferred
• Understanding of office equipment, systems, and procedures
• Knowledge of QuickBooks and accounting
• Skilled in Microsoft Office, Excel, and Outlook
• Knowledge of Insurance Restoration systems including TPA systems and Dash, preferred
• Excellent time management skills and ability to prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Self-starter that takes initiative but not afraid to ask for help
• Excellent verbal and written communication skills

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement
• Benefits and 401(k) available

Integrated Restoration is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.