Help Me Grow Care Coordinator

Job Summary:

The Care Coordinator’s primary responsibility is to provide comprehensive system navigation regarding early child development, health, behavior, and learning. The Care Coordinator will link families and children to existing resources in the community and will provide the necessary care coordination to ensure families are connected to services. The Care Coordinator is responsible for providing callers to 211's Help Me Grow (HMG) with information, assessment, referral, and counseling and crisis intervention services. In addition, the Care Coordinator will complete screening tools, such as the ASQ and other HMG approved screening tools, when appropriate and necessary. The Care Coordinator will increase public awareness of 211 and the Help Me Grow program.

Job Duties and Responsibilities:

• Responds to calls from parents, childcare providers, early educators, health professionals, and social service agencies about concerns related to child learning, developmental, emotional and/or behavioral issues. Conducts follow-up on all referrals provided.
• Determines callers' needs and provides information assessment and referrals to community services utilizing the 211 resource database.
• Facilitate meetings and sub-committee meetings of the Alliance.
• Expands community awareness and provides education on Help Me Grow.
• Develops and implements strategies for reaching target families in regards to HMG.
• Attends meetings regularly to improve professional skills and understand systems and current best practices for working with children and families.
• Assist parents through home visiting when applicable.
• Administers and scores Ages and Stages Questionnaires (ASQ), explains results to caregivers, provides families with age-appropriate developmental activities, addresses caregiver concerns empathetically using a trauma-informed approach, and provides appropriate referrals and follow up.
• Complete the Training of Trainers (TOT) for the ASQ to train organizations on effectively administering the Questionnaire, scoring, and using the online portal.
• Maintains inventory of local programs, resources, and services that have the capacity to serve families with children ages 0-5.
• Conducts outreach initiatives, attends, and participates in events and meetings to promote Help Me Grow.
• Assists in developing press releases and social media content.
• Write and submit program reports on a bi-monthly and quarterly basis.
• Respects and maintain confidentiality; follows all agency and program guidelines regarding confidentiality.
• Other job duties or responsibilities as assigned or requested.

Required Skills:

• Bachelor’s degree and minimum of two years of related experience, or equivalent combination of education and experience.
• Valid NYS driver’s license required.
• Strong organizational and time management skills.
• Demonstrated computer, database, and data report skills.
• Strong public relations, verbal and written communication skills.
• Strong problem-solving abilities, evaluation skills, and decision-making skills.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.
• Prior understanding of the issues and struggles of families in poverty.
• Ability to work with a wide variety of populations and personalities with respect, compassion, and dignity.
• Flexibility

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be added, deleted, or modified at any time at the discretion of the employer.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Education:

• Associate (Required)

Work Location: In person

Salary : $23