What are the responsibilities and job description for the Solutions Architect – Federal (Presales) position at Intact Technology?
ABOUT US:
Intact Technology is a ServiceNow Elite Partner and federal services provider headquartered in the Washington, DC area. We were recently named ServiceNow’s Federal Partner of the Year (for the second time in three years) and the 2026 Worldwide AI Value Partner - recognition that reflects both our momentum and the outcomes we deliver for our customers.
We help federal agencies get measurable value from their ServiceNow investments, particularly as they face increasing pressure to deliver real AI outcomes. Our Pathfinder AI offerings - Reset, Activate, and Accelerate - are designed to do exactly that, with defined timelines and guaranteed results.
We are a small team doing enterprise-scale work, and we take both seriously. Our culture emphasizes ownership, autonomy, and accountability. We give our people the space to build, not just execute - to shape how we operate, not just follow a playbook.
At Intact, we believe our people are our greatest differentiator. We invest in their growth, support flexible ways of working, and create an environment where strong ideas, technical credibility, and initiative are recognized and rewarded.
THE ROLE:
You will own and build Intact Technology’s federal presales function from the ground up.
As the primary technical partner to our federal sales team, you will lead discovery conversations, deliver compelling demos, and translate customer mission challenges into tailored ServiceNow-based solutions. You will play a critical role in moving opportunities from early interest to signed contract.
This is a ground-floor opportunity. You are not inheriting a process; you are defining how presales operates at Intact.
TO BE SUCCESSFUL HERE YOU WILL:
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
Intact Technology is a ServiceNow Elite Partner and federal services provider headquartered in the Washington, DC area. We were recently named ServiceNow’s Federal Partner of the Year (for the second time in three years) and the 2026 Worldwide AI Value Partner - recognition that reflects both our momentum and the outcomes we deliver for our customers.
We help federal agencies get measurable value from their ServiceNow investments, particularly as they face increasing pressure to deliver real AI outcomes. Our Pathfinder AI offerings - Reset, Activate, and Accelerate - are designed to do exactly that, with defined timelines and guaranteed results.
We are a small team doing enterprise-scale work, and we take both seriously. Our culture emphasizes ownership, autonomy, and accountability. We give our people the space to build, not just execute - to shape how we operate, not just follow a playbook.
At Intact, we believe our people are our greatest differentiator. We invest in their growth, support flexible ways of working, and create an environment where strong ideas, technical credibility, and initiative are recognized and rewarded.
THE ROLE:
You will own and build Intact Technology’s federal presales function from the ground up.
As the primary technical partner to our federal sales team, you will lead discovery conversations, deliver compelling demos, and translate customer mission challenges into tailored ServiceNow-based solutions. You will play a critical role in moving opportunities from early interest to signed contract.
This is a ground-floor opportunity. You are not inheriting a process; you are defining how presales operates at Intact.
TO BE SUCCESSFUL HERE YOU WILL:
- Lead discovery conversations with federal stakeholders to uncover mission needs and pain points
- Design and deliver impactful demos and technical presentations tied to real outcomes
- Translate Intact’s Pathfinder AI offerings into clear, compelling value for customers
- Support proposal development and respond to technical capability inquiries
- Build repeatable demo environments and reusable assets
- Develop and maintain a presales response library
- Help define and refine Intact’s presales playbook from first conversation through contract award
- Serve as the technical voice in the room, building credibility with both technical and executive audiences
- Experience selling or supporting the sale of ServiceNow services or products
- Demonstrated ability to engage both technical and executive stakeholders in a federal environment
- Strong understanding of the federal buying landscape and customer challenges
- Ability to operate independently and build structure where none exists
- Excellent written and verbal communication skills
- Existing relationships within ServiceNow, the ServiceNow partner ecosystem, or federal agency IT leadership
- Experience supporting federal procurement vehicles (e.g., SEWP, GSA, ITES)
- Familiarity with federal IT priorities such as ITSM modernization, AI/ML adoption, zero trust, and digital transformation
- Background in presales, solutions engineering, or technical consulting
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.