What are the responsibilities and job description for the Account Executive (Federal) position at Intact Technology?
ABOUT US:
Intact Technology is a ServiceNow Elite Partner and federal services provider headquartered in the Washington, DC area. We were recently named ServiceNow’s Federal Partner of the Year (for the second time in three years) and the 2026 Worldwide AI Value Partner - recognition that reflects both our momentum and the outcomes we deliver for our customers.
We help federal agencies get measurable value from their ServiceNow investments, particularly as they face increasing pressure to deliver real AI outcomes. Our Pathfinder AI offerings - Reset, Activate, and Accelerate - are designed to do exactly that, with defined timelines and guaranteed results.
We are a small team doing enterprise-scale work - and we take both seriously. Our culture emphasizes ownership, autonomy, and accountability. We give our people the space to build, not just execute - to shape how we operate, not just follow a playbook.
At Intact, we believe our people are our greatest differentiator. We invest in their growth, support flexible ways of working, and create an environment where strong ideas, initiative, and results are recognized and rewarded.
THE ROLE:
You will own and grow a portfolio of federal accounts, driving new business and expanding existing relationships.
As an Account Executive at Intact, you are responsible for the full sales lifecycle—from identifying and qualifying opportunities to closing deals and growing long-term customer partnerships. You will work closely with our presales and delivery teams to position Intact’s ServiceNow and AI offerings in a way that directly connects to mission outcomes.
This is not a transactional sales role. You are expected to operate as a trusted advisor, navigating complex federal environments and helping customers move from interest to action.
TO BE SUCCESSFUL HERE YOU WILL:
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
Intact Technology is a ServiceNow Elite Partner and federal services provider headquartered in the Washington, DC area. We were recently named ServiceNow’s Federal Partner of the Year (for the second time in three years) and the 2026 Worldwide AI Value Partner - recognition that reflects both our momentum and the outcomes we deliver for our customers.
We help federal agencies get measurable value from their ServiceNow investments, particularly as they face increasing pressure to deliver real AI outcomes. Our Pathfinder AI offerings - Reset, Activate, and Accelerate - are designed to do exactly that, with defined timelines and guaranteed results.
We are a small team doing enterprise-scale work - and we take both seriously. Our culture emphasizes ownership, autonomy, and accountability. We give our people the space to build, not just execute - to shape how we operate, not just follow a playbook.
At Intact, we believe our people are our greatest differentiator. We invest in their growth, support flexible ways of working, and create an environment where strong ideas, initiative, and results are recognized and rewarded.
THE ROLE:
You will own and grow a portfolio of federal accounts, driving new business and expanding existing relationships.
As an Account Executive at Intact, you are responsible for the full sales lifecycle—from identifying and qualifying opportunities to closing deals and growing long-term customer partnerships. You will work closely with our presales and delivery teams to position Intact’s ServiceNow and AI offerings in a way that directly connects to mission outcomes.
This is not a transactional sales role. You are expected to operate as a trusted advisor, navigating complex federal environments and helping customers move from interest to action.
TO BE SUCCESSFUL HERE YOU WILL:
- Identify, qualify, and close new business opportunities across federal agencies
- Own the full sales cycle, including pipeline development, deal progression, and contract execution
- Build and maintain strong relationships with federal stakeholders, including program, IT, and procurement leaders
- Position Intact’s ServiceNow and AI offerings in terms of measurable mission and operational outcomes
- Partner closely with presales, capture, and delivery teams to shape solutions and proposals
- Develop and execute account strategies aligned to growth targets
- Maintain accurate pipeline and forecast visibility
- Represent Intact in client meetings, industry events, and partner engagements
- Experience selling IT services, consulting, or enterprise SaaS solutions (ServiceNow strongly preferred)
- Demonstrated success selling into U.S. federal agencies
- Strong understanding of the federal buying process and contracting landscape (e.g., GWACs, IDIQs, BPAs)
- Track record of meeting or exceeding sales targets
- Ability to engage both technical and executive stakeholders
- Strong communication, negotiation, and relationship-building skills
- Ability to operate independently in a fast-paced, growth-oriented environment
- Experience selling ServiceNow services or solutions
- Existing relationships within federal agencies or the ServiceNow ecosystem
- Familiarity with federal IT priorities such as ITSM modernization, AI/ML adoption, zero trust, and digital transformation
- Experience working with or alongside presales, capture, or proposal teams
- Experience selling through or leveraging federal procurement vehicles (e.g., SEWP, GSA, ITES)
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.