What are the responsibilities and job description for the ServiceNow Project Manager (TS/SCI) position at Intact Technology?
About Intact Technology
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, independence, autonomy, and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development. We are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
Purpose
To lead key client projects and help our clients become extraordinarily more successful than their industry peers.
Duties / Responsibilities
Exceptional Benefits for Exceptional Performers:
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, independence, autonomy, and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development. We are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
Purpose
To lead key client projects and help our clients become extraordinarily more successful than their industry peers.
Duties / Responsibilities
- Build, develop, and maintain positive and meaningful client and subcontractor relationships.
- Work alongside technical Subject Matter Experts (SMEs) to build a detailed strategic plan to deliver on the established scope of work and customer requirements, and to ultimately deliver an unparalleled customer experience.
- Track and report on team and project progress.
- Track and facilitate project issue resolution.
- Track the performance of each team member to provide constructive feedback and help them develop and grow.
- Serve as a mentor to the project team and peers.
- Cultivate and promote Intact’s culture and values within each project team.
- Communicate early and often with all project stakeholders to ensure the execution of high-quality work, delivery of meaningful business outcomes, and a positive customer experience.
- Other duties as necessary for meeting performance expectations and/or assigned to Employee from time to time by Intact.
- 5 years of experience in a progressive project management role
- Active U.S. Government Top Secret/SCI security clearance is required at time of application.
- Ability to work onsite in Warrenton, VA 5 days a week
- Bachelor’s degree in Business Administration or related field
- Experience managing service delivery teams for a consulting company
- Experience working with both commercial and federal clients, or a baseline understanding of government requirements
- Experience with IT Service Management and IT Monitoring Tools
- Excellent oral and written communication skills
- Strong interpersonal skills: the ability to build rapport with a diverse group of people, such as technical personnel, management, business customers, and vendors.
- High emotional intelligence
- Ability to work independently under pressure
- We are stakeholders in our customers’ success — do it well or not at all.
- We are super passionate about delivering the best outcomes.
- Our people are doers, makers, creators, thinkers, and creative problem-solvers.
- Our culture thrives on individuality, independence, autonomy, and empowerment.
- We actively encourage a healthy work/life balance.
Exceptional Benefits for Exceptional Performers:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Company holiday closure from December 25th – January 1st.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.