What are the responsibilities and job description for the Customer Service Representative, Call Center position at Institution for Savings?
79 State Street, Newburyport
Seeking a full-time Call Center Representative to work in-office at the Bank's Retail Operations Center in Newburyport. This position is responsible for providing exceptional customer service across a variety of inbound communication channels, supporting both customers and staff by resolving routine account related requests, answering questions, and completing service related tasks. The role also supports customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services. The ideal candidate is customer-focused, detail-oriented, comfortable navigating multiple systems, and committed to delivering accurate, timely support while following bank policies and regulatory requirements.
We offer an excellent benefits package including the following:
- 100% paid medical
- 100 % paid dental
- 100% paid vision insurance
- 401(k) match up to 10%,
- Life insurance
- Pet insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and paid-time off
The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.
Salary : $25 - $27