What are the responsibilities and job description for the ServiceNow Developer position at InstantServe LLC?
Job Description
What You’ll Be Doing
Designing Citizen-Facing Solutions
Shape and configure capabilities within ServiceNow that support service intake, case routing, and multi-step processes used across public programs.
Develop tailored flows, logic, and data integrations that allow government systems to communicate seamlessly.
Create user-friendly portals and guided experiences for both community users and agency employees.
Delivering End-to-End Implementations
Work directly with business owners to translate service requests and operational needs into platform configurations.
Build features that support proactive or automated service interactions, improving visibility for constituents.
Engineer solutions that meet long-term stability expectations, scale for high-volume usage, and align with regulatory guidance.
Systems Integration & Ongoing Enhancements
Connect ServiceNow with internal and external platforms including CRMs, ERPs, legacy applications, and data hubs.
Support existing implementations through debugging, optimization, and expanding module capabilities.
Maintain structured documentation across all configurations, custom components, and workflow designs.
Platform Governance & Quality
Apply development patterns that align with ServiceNow’s recommended framework.
Build solutions with attention to public-sector requirements—security, accessibility, audit readiness, and data protections.
Participate in peer reviews and help shape development standards for the team.
Who Succeeds in This Role
Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform.
Solid understanding of the platform ecosystem: tables, architecture, APIs, integration patterns (REST/SOAP), and data structures.
Comfortable coding with JavaScript, working with Glide APIs, Flow Designer, IntegrationHub, and similar components.
Familiar with user permissions, access controls, and overall platform security posture.
Experience tailoring Service Portal interfaces or creating custom widgets.
Typically 3 years working hands-on with ServiceNow development.
Background in integrating ServiceNow with outside systems through API-based communication.
Exposure to platform updates, instance health checks, or system maintenance is beneficial.
Bonus Skills
ServiceNow CSA certification.
Familiarity with Agile/Scrum delivery environments.
Understanding of government service models, resident engagement workflows, or public program operations.
Additional Information
Why Join Us?
InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. All your information will be kept confidential according to EEO guidelines.