What are the responsibilities and job description for the Account Manager position at Instant Impact?
We are seeking an experienced Account Manager on behalf of our client to lead the day-to-day management of client programs across print, point-of-sale materials (POSM), corrugate, and promotional products. This role serves as a key liaison between clients, suppliers, and internal teams, ensuring projects are delivered on time, within budget, and to the highest quality standards.
The successful candidate will build strong client relationships, manage multiple projects from brief through final delivery, drive operational excellence, and identify opportunities for account growth. This is an ideal opportunity for a client-focused professional who thrives in a fast-paced environment and enjoys balancing relationship management, project execution, and commercial accountability
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Requirements
- 3 years of experience in Account Management, Client Services, Project Management, or a related client-facing role
- Experience managing print, POSM, corrugate, displays, promotional products, or similar production-based projects
- Direct knowledge of 2D and 3D production processes
- Proven ability to manage projects from initial brief through production and final delivery
- Experience working directly with suppliers, manufacturers, or production vendors
- Strong client relationship management and stakeholder engagement skill
- Excellent project management, organizational, and prioritization abilities
- Experience managing multiple projects and competing deadlines simultaneously
- Commercial awareness with exposure to budgets, forecasting, reporting, or profitability management
- Strong problem-solving skills with the ability to work independently and make sound decisions
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Excellent written and verbal communication skills
- Ability to work in a hybrid environment - 2 days in office at client site in St. Louis, MO
Nice to Have
- Experience within a marketing agency, print management, or production management environment
- Experience with permanent displays, retail fixtures, signage, or corrugate solutions
- Exposure to FMCG, retail, healthcare, automotive, beverage, or consumer-facing brands
- Experience supporting global or multinational client accounts
- Track record of identifying upsell, cross-sell, or account growth opportunities
- Experience leading process improvement initiatives that improved efficiency, quality, cost savings, or customer satisfaction
- Familiarity with supply chain, procurement, or inventory management processes
- Experience preparing and presenting client-facing reports, business reviews, or performance presentations
Salary : $70,000 - $85,000