Service Desk Associate II

Title: Service Desk Associate II
Location: Bartlesville, OK 74004
Duration: 6 contract
Compensation: $21hr
Work Requirements: , Holders or Authorized to Work in the US

• 100% in office

We are seeking a skilled and service-oriented IT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.

Key Responsibilities

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
• Prioritize and schedule support requests based on urgency and impact.
• Escalate complex issues to senior technicians or specialized teams as needed.
• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
• Gain and maintain proficiency in the organization's supported software and hardware systems.
• Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
• Follow up with users to ensure resolution and satisfaction post-support.
• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Qualifications and Experience

• 1-3 years of relevant experience in IT support or a related technical role.
• Strong communication skills and a customer-focused mindset.
• Demonstrated ability to provide technical, functional, and administrative support.
• General understanding of departmental systems, terminology, and procedures.
• Capable of performing routine tasks independently and solving basic technical issues.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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