What are the responsibilities and job description for the Customer Service Specialist III position at INSPYR Solutions?
Title: Customer Service Clerk
Location: Onsite in Bay Shore NY
Duration: 6-12 month contract with potential to extend or convert permanently
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job Summary
The Customer Service Clerk serves as a primary point of contact for customers, delivering accurate information, resolving inquiries, and ensuring a positive overall experience. This role supports daily customer service operations by managing requests, processing transactions, maintaining records, and collaborating with internal teams to address customer needs efficiently and professionally.
Key ResponsibilitiesCustomer Support & Communication
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively, escalating when necessary
- Maintain a professional, friendly, and customer-focused demeanor at all times
Transaction & Order Processing
- Accurately process customer orders, returns, refunds, exchanges, and service requests
- Enter and update customer information in company systems
- Verify pricing, availability, and order status
- Utilize EDI systems for order entry
Documentation & Recordkeeping
- Maintain detailed and accurate customer records and interaction logs
- Document issues, resolutions, and follow-up actions
- Generate basic reports related to customer activity as needed
Coordination & Support
- Partner with internal departments (billing, sales, shipping, technical support) to resolve customer issues
- Identify trends or recurring issues and contribute to service improvement efforts
- Support additional clerical or administrative tasks as assigned
- High school diploma or equivalent
- Previous customer service or clerical experience preferred
- Strong verbal and written communication skills
- Basic proficiency with computers, email, and standard office software
- Ability to multitask and prioritize in a fast-paced environment
- Experience working within ERP systems (SAP, NetSuite, NDS)
- Prior experience in a call center, retail, or service-based environment
- Strong interpersonal and active listening skills
- Effective problem-solving and conflict resolution abilities
- High attention to detail and accuracy
- Dependable, patient, and professional demeanor
- Ability to work both independently and collaboratively within a team
- Ability to sit, stand, or work at a computer for extended periods
- Ability to manage high call or customer interaction volumes
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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