Customer Service Specialist III

We are seeking a Customer Service Clerk. The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.

Contract Duration: 6 Months

Required Skills & Experience

• High school diploma or equivalent
• Previous customer service or clerical experience preferred
• Strong verbal and written communication skills
• Basic proficiency with computers, email, and office software
• Ability to multitask and prioritize in a fast-paced environment
• Strong interpersonal and active listening skills
• Problem-solving and conflict-resolution abilities
• Attention to detail and accuracy
• Dependable, patient, and professional demeanor
• Ability to work independently and as part of a team
• Ability to sit, stand, or work at a computer for extended periods
• Ability to handle high call or interaction volumes
  
  

Desired Skills & Experience

• Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment.
• Prior experience in a call center, retail, or service-based environment
  
  

What You Will Be Doing

Daily Responsibilities

Customer Support & Communication

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively, escalating when necessary
• Maintain a professional, friendly, and customer-focused demeanor at all times
  
  

Transaction & Order Processing

• Process customer orders, returns, refunds, exchanges, or service requests accurately
• Enter and update customer information in company systems
• Verify pricing, availability, and order status
• Familiar with EDI order entry
  
  

Documentation & Recordkeeping

• Maintain detailed and accurate customer records and interaction logs
• Document issues, resolutions, and follow-up actions
• Generate basic reports related to customer activity as needed
  
  

Coordination & Support

• Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
• Assist with service improvements by identifying trends or recurring issues
• Support other clerical or administrative tasks as assigned
  
  

Posted By: VMS Sourcing