Front Desk Receptionist

Inspire Services LLC is a growing co-occurring mental health and substance use organization in Minnesota dedicated to improving lives and making a positive impact on our communities. We serve a wide range of individuals from children to adults and are committed to providing personalized, client-centered care in a supportive and flexible environment.

This receptionist serves as the first point of contact at Inspire Services LLC in St. Peter, Minnesota. The role includes greeting patients, answering phones, scheduling appointments, verifying insurance, processing payments, and maintaining patient files while ensuring HIPAA compliance.

Key responsibilities

• Greet patients warmly and professionally upon arrival.

• Answer multi-line phone system and direct calls appropriately.

• Schedule and confirm patient appointments.

• Manage appointment calendar for providers.

• Register new patients and update existing patient information.

• Verify insurance coverage and collect co-payments.

• Maintain organized and confidential patient files.

• Process patient intake forms and documentation.

• Coordinate communication between patients and clinical staff.

• Handle billing inquiries and payment processing.

• Maintain clean, organized, and welcoming reception area.

• Support administrative tasks including filing, faxing, and scanning.

• Ensure HIPAA compliance and patient confidentiality.

• Respond to patient questions and concerns with professionalism.

• Participate in staff development and training.

• Communicate effectively with colleagues, supervisors, and the public.

• Perform other related functions as assigned.

Qualifications

Minimum qualifications

• High school diploma or equivalent.

• Proficiency with computer systems and office software.

• Pass background check.

• Comply with federal and state laws and organizational policies.

• Adhere to data practices policies regarding non-public data per Minnesota Statutes.

Preferred qualifications

• Previous experience as medical receptionist or in healthcare administration.

• Experience in mental health or behavioral health settings.

• Knowledge of medical terminology.

• Familiarity with electronic health records (EHR) and practice management software.

• Experience with insurance verification and billing.

Hours of work

Part-time to full-time, 20 to 40 hours per week. Monday through Friday business hours. Schedule determined based on clinic needs.

Compensation and benefits

• Competitive hourly wage based on experience.

• Paid time off.

• 7 paid holidays, including observing holidays that fall on weekends.

• Earned Sick and Safe Time (ESST) available.

• 401(k) with company match.

• Employer-paid short-term disability insurance.

• Affordable access to legal counsel for personal matters.

• Healthcare opportunities including dental, vision, accident insurance, and cancer protection.

• Professional development and training opportunities.

To apply

Submit your resume and cover letter detailing your experience and interest in joining Inspire Services LLC. We will reach out to qualified candidates promptly.

Inspire Services LLC is an Equal Opportunity Employer.